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Thomas R | Overall ExperienceSelf Storage Units in McKinleyville, CA, 95519
Déménagement & entreposage U-Haul de McKinleyville
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U-Haul Moving & Storage of Eureka
3220 Jacobs Av, Eureka, CA 95501 View Available Units8.9 miles from this location -
U-Haul Moving & Storage of Redding
205 E Cypress Av, Redding, CA 96002 View Available Units94.1 miles from this location
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- 4,5 - Cote moyenne des clients
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Brody did great!👍🏾
Luis G | Overall ExperienceIt felt very secure and I loved being able to pull my car into the garage to load/unload. Overall it was a great experience! Also the month of free storage after renting a uhaul truck was a life saver!
Kelly F | Overall ExperienceAll went well.
Thomas R | Overall ExperienceIt is advertised on your website access hours are until 10 pm. However after I paid for the unit I was informed access to units closes a half hour before the office closes. I work 4 ten hour days. Which means I can only access my storage on my days off. Not happy about this at all.
Garret S | First ImpressionsGreat use of the building and easy access to the carts, etc. We'l done.
EUGENE B | Overall ExperienceStaff was very helpful. Keep doing what you're doing 👌
Thomas R | First ImpressionsAdvertising for 24/7 self storage on the building itself... they closed the self storage at 6:30pm... FALSE ADVERTISING!!!!!
Kevin V | Overall ExperiencePlease help me straighten this out.
MICHAEL K | First ImpressionsOne downfall: another U-Haul gave me a truck that was atrocious. Someone had likely used it as storage for dead animals. Spent two hours cleaning and airing it out. When I went to this U-Haul in mckinleyville I requested a different box truck in which I was told I could return other box truck to original place and sign an entirely new agreement for another 400$ for new truck after figuring out a 20 mile ride from one U-Haul to the other. You are under the corporation U-Haul yet you do not honor uhauls agreements . I had to unload everything once it was loaded in the truck because the truck is not useable until I can wrap every single item in plastic twice. You could have resolved the issue for me very easily considering you guys had an entire parking lot full of trucks. Apologizing only goes so far and was not helpful for my situation. I was confused as U-Haul mckinleyville seemed to be one of the few competent businesses in Humboldt, but that last experience of zero help really rubbed me the wrong way. It would have been very easy for you guys to alleviate the problems created by another U-Haul and instead you guys did nothing for me. Up to this point everyone was perfect. But of course In the end the incompetence of Humboldt strikes again and the true colors of incompetence rein free. I tried to resolve this but was not helped, please try and do better. In my personal situation I have physical limitations and requiring me to have to unload a loaded truck on my own for a problem another customer created is ridiculous. I can’t use U-Haul ever again, I will not recommend it to anyone, and I will explain to anyone who asks how U-Haul as a corporation works for the customer in a way that once they receive payment, they no longer find themselves required to remediate problems not created by that customer. Granted this entire situation had been created by a different U-Haul, but up til this point it seemed that you guys would have helped. It’s too bad that another U-Haul ruins your name, especially since you had the opportunity to remediate the situation and make things right when it was brought to your employees attention. I am held responsible for the money for the product, but you are not held responsible for the actual product itself. You are a corporation and I am a single person struggling, the least you could have done was make things right and given me a new truck.
JOEL M | Overall ExperienceGreat staff, very helpful
DUNCAN M | Online Move InThe storage facility is false advertising online and on signs posted at facility. It is brand new has a huge sign above it that says 24/7 self storage and online it says access storage hours until 10pm to move in. When I got there with all my items to move in, I was informed by the site workers that I had until 630pm daily. (Very pleasant nice workers who were helpful with move in process.) Due to work, this was a major issue with moving in hours and it forced us to rent our uhaul truck for additional days and added costs to move in. This is false advertisement and needs to be changed asap.
Alisha C | Online Move InThe problem began when I was told they could not help me at the counter and said the only way I could check in my new storage unit, was to use the link they sent on my phone. Okied Doki….. until the application doesn't work! The attendant finally decided he COULD help me. What is UHAUL telling its team? and why are they creating such a horrible customer experience by under-staffing and insisting people self-serve their check in with a system that simply would not work. I noticed some missing elements to the application which kept me going in circles. Nothing mentioning the specific info. that was missing which prevented me from advancing like I could see on his desk top. Thank goodness for the level headed customer service person who eventually broke the rules and checked me in on his computer. Otherwise, I would have been driving back another 4 hours with all the stuff still in my car. I would have given a 1-star review but once he stopped following the "rules" he really was nice and helpful.
Carol M | First Impressions