I reserved a storage unit in person the end of July. When I arrived on August 15th to move in, they couldn't find my reservation. I was told to return when the manager got in around 11am to resolve the issue (I was frustrated, but patient). When I came back at 11am I was told the manager was out of town until Friday. Long story short, they finally got me a unit. I paid a months storage and moved in a few things. I noticed a rat bait trap inside my unit. Surest way to chum in vermin is to place bait inside individual units rather than the exterior hallways. I changed my mind, moved my few belongings out. I attempted to get a refund, but the manager never called me back. The staff is not well supported by management. I do not recommend this storage facility.
REBECCA H. | Overall ExperienceSelf Storage Units in McKinleyville, CA, 95519
Déménagement & entreposage U-Haul de McKinleyville
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I never send these in, however in this case I am making an exception. I am sending this in because I was so impressed by one of your employees. His name is Will. He works in the McKinleyville office in California He is very knowledgeable, very helpful, very friendly.
Lisa B. | First ImpressionsFor some ridiculous reason, you are making the new customers walk 30 yards all the way to the back of the facility instead of using the storage lockers in front first. It's really hard to understand why you would make customers do that.
Christopher B. | First ImpressionsClimate controll is essential. Humboldt is a coastal, high humidity area. The facility is the right solution to serve the Humboldt county community.
James B. | First Impressions