Very nice to deal with
LARRY V | First ImpressionsSelf Storage Units in Neenah, WI, 54956
U-Haul Storage of West Fox Crossing
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U-Haul Storage of Neenah
453 S Green Bay Rd, Neenah, WI 54956 View Available Units4,3 miles from this location -
D&H Climate Controlled Storage
2121 Harrison St, Neenah, WI 54956 View Available Units
(U-Haul Neighborhood Dealer)5,6 miles from this location -
Packrat Mini Storage Llc
1661 Bergstrom Rd, Neenah, WI 54956 View Available Units6,1 miles from this location -
Stor-It
3400 E Evergreen Dr, Appleton, WI 54913 View Available Units6,5 miles from this location
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- 3,5 - Cote moyenne des clients
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the place was very clean and you can tell it is taken care of. it was very easy to get a unit and just as easy to close it when i no longer needed one. as a person who doesn't like to deal with people i loved the fact that i was able to get a unit and close it without seeing one person. 10/10 WILL rent from them again when i need another unit.
ryan s | Overall ExperienceIn spite of my good rating on most items, I did not appreciate being forced to move with no good (for me) alternative. I also didn't understand my auto-pay being canceled without my knowledge resulting in a late payment notice. I did appreciate the handling of my last monthly rental fee!
DICK S | Overall ExperienceShortly after U-Haul took over, our storage unit lock was "accidentally" cut off. None of the staff thought it was important to contact us or let us know. The next time we went to our unit, the lock was changed and we could not get in. Our entire life was in there, as we were in the process of moving. We called the office and was told "There is a little note here that it was cut off." No one would come meet us at the unit and give us a new lock and key. We had to drive 20 minutes to go get it ourselves at the office. Highly disappointed with the entire situation and how it was handled. For such a secure facility we are not quite sure how our lock "accidentally" was cut off and changed. When we were able to clean the entire unit out and ready to be done with the unit in October, we called and were told that day we could be out and we would not longer be charged and would receive our deposit back in a few business days. Fast forward now to December, and we were still being charged for it and never received our deposit. 10/10 will not recommend to anyone. Highly disappointed.
JACOB P | Overall ExperienceThe communication around your transitioning the unit Ii was in was horrible. Terry was great. Your approach was terrible.
BRENT K | Overall ExperienceI have been a client at this Shady Lane location almost since day one & always paid on time with auto pay but now, all of a sudden Uhaul will not accept outdoor storage. Very unfortunate & not very accommodating to its clients. I was told this was a corporate decision & nothing could be done by the general manager. I have had to make other arrangements.
KARI G | Overall ExperienceEver since u haul took over you can tell every decision about the facility is to crame more people in and make more money. not caring about the customers already there or making the experience the best.
BRIAN S | Overall ExperienceCommunication was excellent and appreciated. Facility overall was clean, neat, and secure. I never worried about my stuff while it was stored at your facility.
TOM K | Overall ExperienceWe were pleased w the existing facility. However, your decision to generate more revenue by dividing into tiny units would not serve our needs. If someone needed a tiny unit, we would recommend this facility.
ANN S | Overall ExperienceIn an effort to make more revenue, all of the units are being cut up into smaller units, but the rate we pay will be the same
ANN S | First ImpressionsWe were well satisfied with the storage unit facility, and office communications. We will definitely use this facility again if we have a need in the future
JOHN S | Overall ExperienceWe were surprised to see the cost jump up so high after UHaul took over. A little disappointment to us.
Virginia D | First ImpressionsKeep raising prices.. $1500 a year is too much!! Short term storage like a month or two at these prices might be okay but longer commitment should have better rates period. I won't play the game anymore. Thank you though!! Just my honest opinion. Best regards
JOSEPH A | Overall ExperienceThe facilities are great. Clean and secure but the app to open the gate has issues once in a while. One time I was locked out and another time I was locked in waiting for someone else to open it. This happened on a weekend and no one answered the phone. I wish you kept a key pad at the gate as a failsafe as I don't trust apps for these types of things.
RICHARD S | Overall ExperienceI got a free month with a truck rental. I previously had things stored in another uhaul customers unit on the property and really enjoyed the security and not having to worry about my belongings. Well now that I got my own unit when I showed up at the property I didn't have access to open the Gate or main entrance on the app. The gate was open so I entered not knowing I didn't have full access at the time. Well once inside the gate it closed behind me. I opened the app and tried to refresh it hoping the main entrance option would be there. It was not. I had to call uhaul to see what was going on which the office to my location was closed. Uhaul told me I needed to contact them because they could not access anything to let me into my unit. Here I was denied access to MY unit because the other uhaul customer I had things stored with was past due on their rent. They told me it still tied me to them so I was being denied and they would have to look into it on Monday. How is their rent past due my problem? So far I am very unsatisfied and I am rethinking my decision with storing my belongings with them.
Destiny M | Online Move In