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Sue s | First ImpressionsSelf Storage Units in Sault Sainte Marie, MI, 49783
U-Haul Moving & Storage of Sault Ste. Marie
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Conway Storage Inc
5040 Rosada St, Petoskey, MI 49770 View Available Units
(U-Haul Neighborhood Dealer)77.2 miles from this location
Autres U-Haul Services
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- 4,5 - Cote moyenne des clients
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The whole crew are rock stars. Every concern or question I had they answered. Thank you.
william g | Overall ExperienceIt was a very good experience, and the storages were amazing! We had a long exhausting day when we first got there and Lynn was extremely helpful and polite! Would definitely recommend!
TESSA P | Overall ExperienceBRAND NEW FACILITY, Staff is great but should be extremely frustrated with corporate- as a customer & REALTOR, U-Haul fails to provide advertised services… I use indoor climate controlled, highly secure , well-lit facility- $164/mo. unit. Auto lights don’t work, security card readers inoperative & security doors stuck wide open daily, auto pay was cancelled when I had to move to larger unit, then told to pay $32 penalty when payment was not made timely. How can we REALTORS recommend your facility to our clients when you ignore your staff’s requests for company’s hardware & software maintenance issues. FIX IT!
Ken D | First ImpressionsExcellent Service, Friendly Staff
TINA B | First ImpressionsCarrie was super helpful and friendly, she was quick to review the charges with me so I knew what was going to be the total on my debit card. She also printed a copy at no charge. Thank you!
MICHELLE G | Overall ExperienceUnit was assigned to us, we spoke to the Jerry who was there for the day as we were driving 3 hours and would be there close to the facility closing when the worker would be gone. He verified the unit was ready and available for move in. We get there with about 30 mins to spare from closing. We finally locate our unit and find out the unit was locked. Nobody answered the ringers that are throughout the facility. So we called Uhaul customer service and proceeded to be transferred again and again 4-5 times. Everyone kept saying they had to reach the manager of the facility to transfer our unit because the one rep said all that was available was a larger more expensive unit that we would have to pay more for even though we saw many many many units of ours and other sizes that had tags saying ready for customer use. The manager wasn’t answering their phone, and we were now inside the facility after hours with alarms going off. All we wanted was to just get assigned a new unit. Finally the manager answered and my wife and I found a same size unit that was open with no tag even the manager agreed to switch us over to in the system in the morning. Thankfully we had our own lock otherwise we wouldn’t even have been able to lock our items up. (The text said we would be provided a lock inside the unit). And you know while we understand mistakes happen, but it took over an hour to get this settled and we didn’t even get an apology from anyone let alone any thing else for our time and trouble of others not doing their job. Also the main door to get into the facility which we were givin a code to to open, was wide open and stuck like that when we arrived so anyone could just go in and out as they please. The bathroom also had no soap in it. Being a business owner, this facility/the way uhaul lets it be run is really sad as it is such a big corporation but even the little things get overlooked and there is no accountability or even empathy when it comes to us having to be inconvenienced after a long road trip, late in evening and having to fight and claw our way to find someone that could help. I’d have understood more if the facility was full, but we were told and saw first hand that over half the facility was still available yet we had to have our time wasted and do other peoples jobs for something we are paying for and had confirmed the day of, prior to our arrival. Adding insult to injury, this is the second time I have rented a storage unit from Uhaul only to arrive with someone else’s lock on it. It’s just ridiculous because this is all this company does.
Aaron B | Online Move InCassidy was super helpful and friendly, made the initial rental process very smooth and efficient. When I had to call back and extend the truck, Cameron was very nice and helpful and was able to assist with problem resolved in about 5 minutes. Great experience!
MICHELLE G | First ImpressionsDoors were not reliable - often the drive-in doors wouldn't open when facility was open and I would have to return at later time or date. This inconvenience cost me time and money. Overall, though, I was satisfied!
Adrienne S | Overall ExperienceI appreciate everything about the storage unit. The start wee ALL extraordinary. I’ve recommended it to at least 6 different people.
Jennifer F | Overall ExperienceThe only thing that bothered me was recent and had nothing to do with my leaving. Recently there were empty units not latched or tagged/sealed. This concerned as I could only imagine people could hide in these unlocked units and accosting someone. As a single female who often went to my unit by myself it concerned me. It wasn't like that when I first arrived there.
Ilene S | Overall ExperienceCarrie is awesome! The whole staff is friendly and most helpful.
Cheryl B | Overall ExperienceThe manager is very helpful, understanding and friendly
Angela G | First ImpressionsExcellent and convenient storage facility. My son kept his college stuff there over the summer. On-line auto monthly charges were inexpensive and worked out perfectly. The friendly helpful staff and facility are top notch. Everything inside the unit was still in perfect condition when he cleaned it out. Will definitely use them again.
Stephen H | Overall ExperienceThrilled with this opportunity here!
Ashley B | First Impressions