My comments refer to the overall process of renting a trailer from U-Haul, and not my experience at Meunerie Alexandria Milling Limited, which was quite good. 1. On March 16th I booked an 8x12' trailer at 383 Coventry Road, Ottawa for pickup on March 12. At this time I ordered a light adapter and ball, for a cost of $69,38 2. On March 17th I received a call from U-Haul stating that no 8x12' trailers were available. The best that could be done was a 5x8' trailer at 3636 Innes Rd, Ottawa. I accepted that change. 3. On March 20, when picking up the trailer, I was told that the accessories I had paid for were at the other location. I could purchase them again. I purchased the light adapter for $23.67, understanding the other items would be credited to me. When actually trying to hook up the trailer, it was found to be faulty and was not road worthy. The closest available trailer was in Alexandria - 102 kms away. 4. Once arriving that the Alexandria location, I found that I still needed a ball, but was told that they are not stocked at that location. I needed to go to Canadian Tire a purchase one ($86,99). In summary... I did not receive the original equipment I had booked, I spent several hours driving over 200km to obtain a smaller trailer, and paid multiple time for accessories. This was a terrible experience and I honestly cannot recommend U-Haul to anyone.
DAVID R
Meunerie Alexandria Milling Limited
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Alexandria, ON K0C1A0
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Thanks!
DENIS PVery friendly and efficient. Highly recommended.
STEPHANIE HAlways so friendly and efficient!
BRENDA HBetter price and the brakes didn’t work good
gerald c