this was my first experience with the cell phone-enabled pick-up and turn-in process. A bit confusing at first because I didn't see the van at the pick-up location and I wasn't sure I was in the right spot. A mechanic working at the garage at the location said he would get the van for me after I grabbed the key from the lock box. After that, it was a great process. a bit lengthy, with taking all the before and after photos but I appreciate the thoroughness with which U-Haul does the pick-up and drop-off. Would definitely rent again.
Dirk P
Ace Auto Performance
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Alexandria, VA 22312
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisLocation is in a very congested parking lot that is home to several auto repair shops. There is one parking bay for the one uhaul but its not the most friendly place to be pulling out amongst amazon vans, cars that are being serviced, no parking for your car etc...This seems like an afterthought.
Guillermo AThe complete wrong code for the lockbox was sent to me so I wasn’t able to access the key. It was complete luck that a couple of the digits were the same as the correct code and I finally was able to get it after 20 minutes
Michael NThe place is awful, there was barely any room to get into the van because it was parked. So tightly and the parking lot is absolutely packed with cars. There were no signs saying I couldn't park anywhere so I parked wherever there was space. The lock box took an extraordinary amount of effort to get opened, so if somebody isn't particularly strong they're not going to be able to open that lock box. Box. It took me 10 minutes of constant struggling and pulling and turning to finally get it to open. Blankets that I ordered were not in the van, by the way. Why even bother doing that when the location is basically non-existent? You should absolutely make it crystal clear that this is not a U-Haul location, just a van sitting in the middle of a parking lot surrounded by mechanics and repair shops. To make things even worse, I received a call from U-Haul saying my car was going to be towed, which was absolutely mind-blowing given that there was no signage anywhere saying anything, not that was visible or apparent at least. I had to drive incredibly fast to get there, Park the van, move my car outside of that parking lot, walk back, go back to the gas station to get gas and park it again. To make things even more fun the U-Haul app kept making me start over and over for everything. And absolutely abysmal experience. The only thing that worked was that the van was clean and the people on the phone really tried hard to help me.
Juan AThe location and procedure for pick up was easy for me. The U-haul agent was very responsible and friendly that helped me lot.
REZA K