Rented a 10ft truck and truck had no air conditioning!!! Being in Orlando it's very hot here. Truck just blew out hot air! Will never rent from this location again
Erik D
Omshiv Petro LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Altamonte Springs, FL 32714
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisDis not give me adequate information which lef me to being overcharged. Never recommending U haul ever again.
Liz HThe truck had a strong, unpleasant odor when I picked it up. Additionally, the gas station attendant informed me that as long as the truck was returned before 11:45, I would not be charged for an additional day. I returned the truck within approximately two hours of renting it and returned it with the same amount of gas that it had when I picked it up. I placed the key in the designated lockbox on Monday morning. When I reviewed my receipt, I noticed that I had been charged for an additional day as well as a fuel charge. Thankfully, I had taken pictures documenting the condition and fuel level of the truck when I returned it. After speaking with customer service through chat, I was advised that the truck was not checked in until Monday. However, the gas station has camera surveillance that should clearly show me returning the truck within two hours of renting it. I have also attempted to contact the location directly, but the phone number provided does not appear to work, making it extremely difficult to resolve this issue with the actual location. The gas station attendant was also very difficult to understand due to a language barrier and had to contact someone else for assistance. This entire experience has been extremely unprofessional. Had I not taken the time to carefully review my receipt, I would have been overcharged for both an additional rental day and fuel that I did not use. I am requesting that the additional day and fuel charges be reviewed and removed, as I have documentation supporting when I returned the truck and the fuel level at the time of return. Based on this experience, I would not recommend renting from this particular location.
Taisha TThe dropoff was fine. I got through the app in 18 minutes this time. Still slow but a little better, I guess. And of course, I left a CLEAN truck for you, unlike the last IDIOTS.
Todd WAttendant was rude and short with me. She was difficult to understand, yet she was impatient and discourteous. She didn't want to give me a receipt, so I had to take a picture of the paperwork. I would not recommend this location to anyone. They really need some major customer service training.
jerrold b