I would not, and could not recommend this location until the issue is affecting my rental are resolved. The employees at this location were excellent and highly recommend recommendable. However, the equipment that I rented turned out to be not in good repair in a way that was not obvious upon casually getting the vehicle, specifically the bottom center maintenance hatch turned out to be loose and I nearly fell through! This vehicles back door was also exceedingly hard to shut. this vehicle never should have been rent it out in its condition. I have rented a number of U-Haul's, and I have never had either of these issues much less both in one vehicle. as a result of the hatch in the back of the truck come and completely open, I was not able to use the ramp on the vehicle, which made it really impossible to accomplish all of the moving. They needed to get done and made the job much more difficult. I was extremely dissatisfied by these circumstances. I would like a refund of my rental fee during this past rental. I also hope that this truck is sent for review and repair to ensure it is safe for another renter. I would like to contact from management to ensure that a refund is discussed and handled. I give great credit to the staff at the location, they were exceedingly kind and helpful. I am hopeful that their calls to management regarding the condition condition of this truck are taken seriously.
ERICA R
International Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Anchorage, AK 99518
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Service was fine for pick up. For drop off the office was closed and not responsive to phone calls, despite drop off being pre-scheduled and within listed business hours.
Benjamin NNothing every thing was good.
Ron SI scheduled the truck to pick it up after hours months in advance. I also called 2 days prior to verify. I show up at midnight to pick it up and was not able to. I spent over an hour on the phone with customer service trying to figure it out. All the hotels in the area were over $300 per night. Added expenses that wasn’t planned. I then show up at 9 when opening to find out an employee had taken the key home with them and had to wait for that to be returned. More time and expense added to my trip that I had planned. I’ve used U-Haul in the past with good outcomes. But this was a terrible experience and would like to talk to someone about it before I post a review.
KADE GTires were balding for our 4000 mile on the Alcan. The shop on Old Seward did us proud and put new tires on. There was no way the original tires would have made the trip on the roads we traveled. The new tires made it manageable.
joann m