Hire more humans, get rid of the app. I will not use U-Haul ever again until you go back to the old ways of using real humans. What a nightmare this experience was without a human. Stupid app GPS tracks you when u open it every time. No one wants this crap, un-crapify uhaul please.
anthony P
Franklin Service
24/7 Rentals
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Locations aller simple et locale® à Arcata, CA 95521
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe check engine light was on and stayed on. Tried re-seating the gas cap but that didn't help.
Patricia WSpent 2 hours trying to get the vehicle. The app was worthless, did not give me the code to unlock the key, technical support gave the wrong code. 2nd level tech support gave the correct code, gas cap was removed and gas was syphoned from the tank. Absolute nightmare experience.
Rick CNot have an automated system!! It took over 40 minutes, with an 8:30 reservation, to get my van!! Because it is a remote area w/ no internet and terrible cell service. There should be a way to enter the info U-Haul requires, manually!! I was on a very strict time frame and this put me behind over 1/2 hor!!
Stephanie CThe truck I rented had a broken fuel filler so when I went to fill it up to return I spilled lots of gas and got charged for returning it with too little gas.
BENJAMIN M