I feel cheated. The price I was charged was significantly over the amount given online before renting. There is no reason the miles should show 50 when I never left the city. I went to pick up a couch 9 miles away, took it to my apartment a few miles away, and brought the truck back in under 2 hours, in addition to adding gas to the tank. The amount I was charged was shameful, and when I called to dispute the charges I was given the run around and both the location and the other U-Haul number (866-846-1325) hung up on me instead of responding. Whatever hidden fees I was hit with or overcharged for are downright dishonest, and if this is a typical experience with U-Haul then I will never use this company again. Very disappointed.
MICHAEL O
Mail Boxes Plus
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Berkeley, CA 94705
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Have your people explain the parking situation at this location. Other than that, the employees were all competent and helpful.
Bill PWonderful service!
KRISTA LDidn’t have the vehicle I ordered because it was stolen a week before. Box truck was dirty and empty on gas. I spent 50$ to put half a tank in. Hand cart was a utility one and useless.
Nicholas WThe gas tank was empty when the truck was received, i was told a hole was drilled into the tank but not to worry cause it was repaired but no gas had been added. I was promised a credit for the $50 of gas I had to put in for a 35 miles round trip, this was never applied and I can't get ahold of anyone in the office.
JESSICA H