Honor the original location mileage. Our location changed per you guys, which ended up having us out of our way and costing us more. Also, we did not get the correct size truck. We were given a 12 ft truck instead of 15. The truck was filthy. Not a great experience.
James J
Quick Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Burlington, WI 53105
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe truck wasn't spotless but it wasn't horrible either. What I disliked is that we now have to do the work of your customer service representative. We have to document the condition of the vehicle. There seems to be no more customer service. If there is a serivce that still provides service-- I would chose them over you.
Renee RThe digital communication was below standard at time of picking up the truck. We were asked at least 7 times to submit a photo of our driver license. It took an hour at Quick Mart to check out the truck & at the end of day even though I called to clarify directions for drop off, I received an email the next day stating that we hadn’t dropped off the truck. Wouldn’t want to it that way again.
Shirley DI’m sure you have the recorded calls from U-Haul you should listen and the provide proper training. The situation we were put in was very stressful. We did not complete our move as a result! I don’t blame the attendant at the location we picked up the truck. I think whoever was responsible for training failed. I’ve never been so upset in my life as I was with this transaction. I also think whoever is calling customers from u haul should make sure the phone number identifies UHaul and not potential spam!
Kim R