Worst Uhaul experience ever. The wrong key was left in the lock box for me. Took forever for the phone representative to figure out the key was in the return box. Thus caused me an almost 2 hour delay, which meant more money being paid to my movers.
Stephanie P
Any Means Auto LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Capitol Heights, MD 20743
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisUpon arriving the inside was not open. The check in process by phone was smooth but once I opened the back of the truck someone else belongings were still in there and this facility did not have any more uhauls.
Nayah FI'm extremely disappointed with my recent experience with U-Haul. I rented a 15' truck for a short 12-mile move and refueled it with $17 worth of gas, ensuring it was returned with more fuel than when I picked it up. Despite uploading pictures of the fuel gauge before and after through their app, U-Haul falsely claimed I returned the truck with an almost empty tank. This is unacceptable, and I feel taken advantage of due to the self-service model lacking a physical person to verify the fuel level. I urge U-Haul to review the uploaded photos and correct their mistake. Unfortunately, I will not be returning to rent from U-Haul again.
Oluwaseun AFix the app or even the website. It's appalling!
MICHAEL GThe key in the lockbox was the wrong key for my truck. This happened once before and I wish this issue would be resolved. It's extremely frustrating to have to take 34 minutes to call U-Haul and get the correct key when it's dark and 44 degrees out side.
MICHAEL G