We did not get a dolly that we reserved and paid for. The place of business was closed when we picked up the truck. I would like to reimbursed for the missing equipment thank you.
Luis G
Furniture & Mattress Discounters
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Chandler, AZ 85224
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI was told the business was closed and I would have to use app and lock box. The app wouldn't let me pick up and then found out business was actually open. So I picked up keys inside. That was the only issue I encountered
Brian WThe people who returned the truck before me left it empty. I was on a time crunch to move a painting so it was really inconvenient. The folks at the store were kind and gave me a discount which was nice.
Jennifer LLocation opened at 10am. Mobile pick up was available before they opened and I opted to do that. I went to the location and started the mobile pick up process on my phone and said to contact customer service. They said there was no equipment assigned and they can try to find another location or I can wait until they open. I waited until they opened. When I came back I went in inside and I told the lady what happened. She was very short, just handed me the key and said the trucks outside and to make sure everthing matches. She said there was a truck assigned. But how could I pick up the truck before they opened when she grabed the key from the fridge behind her? Then I asked her which truck was mine and she didn't know.I reserved the truck like 3 days in advance, enough time to get it ready for mobile pick up. No apology or anything.
KELLEY WStaff seemed disinterested and gave me the wrong information as to where the truck was located. The truck, while not extremely dirty was messy inside the cab with some trash on the seat and spill stains on the seats and floorboard. If the trash was left by the prior renter, then shame on Furniture & Mattress Discounters staff for not cleaning it up. If it was left by their staff, then double shame on them! U-Haul would be better served to find another business to sponsor their product.
David M