Great service received. Very friendly employees.
ABRAHAM A
FTBT Transport LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Chesapeake, VA 23323
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisOnly thing need improvement is to install trailer jacks due of customer May have or have back issues that is only downfall but otherwise the services is great
CHRISTOPHER SUHaul used to be very good to deal with, not any longer! I scheduled everything on line ad was to pick up my trailer in Chesapeake at Centerville. UHaul guaranteed the trailer would be available. They then changed the pickup location to Hampton which is an hour or more drive from Chesapeake. I called and complained and UHaul said no trailers were available at any of the 10 or so Virginia Beach/Chesapeake locations. She said she would cancel my reservation. I told her I wanted a trailer and why would they guarantee it if they dont have it? All of a sudden they had one in Chesapeake at a different location. My pickup time was 10am. No one got to the dealer until around 10:30. I had already driven the lot, found and inspected the trailer and backed up to it. The lady said I was in the wrong lot and told me where to go to get the trailer. She showed me a car tow trailer and told her I was to get a 12x6 box trailer. She said they didnt have one. I showed her where it was in the other lot. She was like OH! There was no stand on the front so the tongue was resting on the ground. We could not pick up the trailer to put on my hitch! Kind of dumb not to have a front stand of some sort! She had to call a guy to come pick it up and he couldnt pick it up. He had to call another guy and the two of them put it on my hitch and hooked it up. Now you can't unhitch the trailer because it has no front stand or jack. I had to block traffic for about an hour while we unloaded the trailer. Then UHaul changed my drop off point from Greenville NC to Rocky Mount NC over an hour away from where we unloaded it. UHaul said there are no UHaul dealers in Greenville. I passed several UHaul dealers as I had come into Greenville. UHaul then changed it to Greenville. Once again I couldn;t unhook or drop off the trailer because it is not user friendly and has no stand. I found a UHaul guy about half a block away and he and another guy unhooked and dropped the trailer. These guys were very friendly and very helpful which was much different from my other dealings with this UHaul rental. The drop off was in a bad location but had very good service and people!
George SI returned the trailer and it took them two days to show I brought it back to there lot. Then I get charged for an extra day. I probably won’t use u haul again because u got to have an app.
Nick BAddress at this location is on the right side of the road, but the trailer lot is across a very busy 4 lane street opposite side? Not a big deal...I was looking for the address on the right side...and happened to spot the banner on the fence and a trailer in the lot on the left hand side. Easy drop off. Not really an issue?
ERNEST B