The front desk staff were so helpful with what they could help me with ! Very understanding of my frustrationMELISSA M.
Trailer Rental & Towing in Chester, PA at U-Haul Moving & Storage of Chester
Chester, PA 19013
(I-95 & Hwy 322)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Chester, PA 19013
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at 14,95 $!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing because my experience was perfect.PATRICIA M.
I should have schedule the truck that I want it in advance your service was greatSAMUEL H.
Excellent customer service. Would have rated higher if there was a better selection of trailer towing supplies available.Christopher L.
The national customer service rep that I talked to, WRONGFULLY told me that the trailer I was renting was available at the pickup location. I arrive to pickup the auto transport and it was double booked to my dismay. Thankfully the local associate at the location was very helpful and made good on my reservation despite the mixup. I would highly suggest that UHaul does a much better job communicating with your local dealers/associates. There is too much competition popping in your industry to make these kind of mistakes at the inconvenience of the customer.ROBERT J.
I appreciated easy self-checkout instructions, no wait timeDeklerk N.
I reserved a truck 2 days before needing it to move into my new house. When I arrived at my pickup time, i followed the instructions on my phone, which then informed me that I could no longer pickup my truck virtually, I had to wait until they opened at 9 am. This put me back an entire hour for my entire day. When someone that worked there did arrived, they saw us standing in front of the building waiting and they still proceeded to clean the trucks and put them away from the night before. When she finally did acknowledge us, she opened the door at 9:05, and was anything but friendly. When I asked her why my truck had not been ready at 8 am as promised, she informed that the person who left the night before simply decided not to stage it for pickup the following day. I received no apology, nor did she offer to do anything to make my day go any smoother. I am 7 months pregnant and had several family members all waiting to help me move. I was astonished at how unapologetic the woman working there was. I understand that everywhere is short staffed, and most people go to work frustrated, but this should be no reason to take it out on me. I don't see why you bother having a feature that allows you to do a virtual pickup, or even a feature that allows you to book a truck ahead of time, if the employees can just decide or their own accord, that they don't feel like staging the truck for you. Extremely unprofessional, I will not be going back and will suggest any of my friends and family do the same.STEPHEN H.
Had an issue with a tire on trailer I rented and called roadside service and they would have taken 4 hours to get to me. I plugged the tire and re inflated the tire. I am happy I fix tires for a living and had my kit on me and I wish I could have charge you guy $15 for the plug.JUSTIN A.
Update your systems. I was to get a storage unit. Reserved it online got to Uhaul they didn't have any. This pushed my time back with my movers. Called to rectify the issue was on hold for over an hour. Very upsetMONIQUE J.
Check the air pressure in the tires one was very low. Staff was friendly and helpful.JOSEPH W.
The dispatcher was very courteous and gave good advice.Christopher L.
Waiting on a recipeBRIAN C.
Service is already excellent.TIMOTHY L.
I made my reservation a month ahead of time at Wilmington DE site. On the day of my reservation, it was changed to Chester, PA. So I have to travel 30 minutes to PA which was really inconvenient. I also visited the Wilmington site a day before and confirmed the location. You really should be working on meeting reservationsClarence T.
I dropped the trailer off about 5:45 pm and was told I would receive a confirmation email showing I dropped it off.WILLIE L.
Furniture dolly was not available as reserved. Apparently the central reservation system does not check availability at the site, as the staff said it had been several weeks since any furniture dollies were available. I rented an appliance dolly instead and got only marginal use out of it. Location staff was professional and timely in all support.GREGORY M.
The gas tank was between 1/4 and 1/2 full requiring me to purchase gas almost immediately for my move. Tanks should be over half full at leastERIC C.
Nothing. Everything was goodJOEL W.
The people at the drop off and pick up location we're both amazing and friendly and very very helpfulWade N.
We preregistered the day before and our customer service representative was very nice and when we picked up our truck another very nice lady was there so yes this is my go to place for rentals.CLARENCE H.
I rented a box truck and storage unit online, when I got there I was informed by the manager they didn't have any units at all. Then the truck check engine light was on and the drivers door light stayed on, the manager told me I had to slam the door hard. The service was ok.Quanda B.
The gentleman was very nice & polite. He made returning this truck very easy. Thank you this store also receives a 5 star rating in my book. Thank you againTINA M.
More availability of pickup trucks. Maybe have smaller pickup trucks also.William P.
I cannot think of anything that need a to be changed.JOHN L.
I don't recall the name of the women who helped me but she was very niceKIERRA B.