I had choose the digital check in process, I arrived to check in at 10:00 am on the day I choose to rent, I had to wait in line because someone called off? And on the internet when trying to check in I was told there was not a vehicle assigned to my order… why would it not be assigned, be connected to a same day call off, when I choose the vehicle and set this all up nearly a day in advance??? I waited till about 10:30 am to be physically checked in, in a line and the process was not smooth at all. The area to park when returning the vehicle was almost impossible to get the vehicle back into there was no extra space and the tightest amount of leeway to park I had to push in the other vans' side view mirrors in just so I would not collide with them. I rented a van if I had to park a small sized or larger truck I am not sure if I would of been able to physically park without hitting other vehicles and barricades. I feel sorry for anyone who attempts to rent from this location and I definitely will proactively warn others from renting from here. I worked with Max in the office when I picked up and she was not pleasant or communicative with regards to my delays due to a same day call-off this experience was unacceptable. The van was great the location and the customer service should be and was non-existent. No thank you I will not be back…!
JACOB L
GSpang Trucking
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chicago, IL 60626
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No complaints! I wish o had know. About the QR code scan-out process, but that’s not a big deal. Everything was great!
MICHAEL GGreat service from the moment to make the reservation until returning the truck! Thank you
ARTURO PThis place was great! I had to be sent here because my reserved location at Rainbow Foods, 2826 W Devon, Chicago IL was not open and they didn't have any trucks. I waited for 30 minutes on hold and then I had to make an extra trip with Lyft after I went to the first place. The person I talked with on the phone said he was giving me a credit if $50 because of the hassle I went through. I have not seen this in my account yet.
TONY VVery good service
juan R