Truck was very dirty when we picked it up and we were charged a cleaning fee, which I will dispute because the truck was filthy when we got it. The dashboard does not show the miles. Very bad
JANET S
Latin Cargo Envios
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Chicago, IL 60639
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisLocation was not open at our reservation time/at the time they state they open, and no one answered the phone when we called. Employee did not know the check out process and had to call someone to walk her through every step. There was a language barrier so it was difficult to communicate effectively, and the text messages I received from U-Haul were in Spanish. She did not know where the keys to the truck were, they weren’t in the lockbox but rather left inside the truck. Check out took about an hour when it should have been 10-15 mins max, and the location we were assigned was about 10 miles away from our moving site and requested pickup location (despite the fact that we drove past a U-Haul Super Center on the way back), which caused us to run late to meet the movers we had booked through U-Haul.
Liam GExcellent Customer Service.
Yamile JI had a contacless pick up schedule ld at 10.30am. Got there maybe 10.45, that online process to pick up took about 20min just to be surprised with the message that this location indeed requests going yo the counter. Except the counter was the cell phone store closed with a gate and chain. I called the customer service and they gave me the lockbox code and that turned out to be empty. On their website the store is listed as to be opened since 10am. After being very stressful out and almost having my pick up location changes some lady showed up 11.33am claiming she couldn’t find parking -1.5hr after the scheduled opening time for the store. In a meantime I had someone waiting to help with moving and Iw as losing money every minute because of it. The kicker? She didn’t even say “I am sorry”. When I told her “thank you for waisting me $50 for the guy that’s waiting” she smiled sarcastically and waived her hand me.
Weronika SThe truck was dirty I have not even received information that it was correctly returned I paid for more mileage than I actually used and have not received that back I had the U-Haul company calling me asking me why I didn't return the truck in the truck was returned early and then expect it and I paid more than what I actually used and I'm pissed off I will never rent from them again maybe never from uhaul again
Jessica V