It was very customer service and answer all my questions they were clean. The price was good on the truck I appreciate it
Carmen B
On The Move Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Clarksville, TN 37043
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 5,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe location is great, and the service was excellent. The only bad thing wasn't about the location; it was about U-Haul sending me to this location that was so far away from my home, and I had to pay for like 25 extra miles just to go there and pick up the truck, and after drop it off back.
Karen SN/a
Hazel DAmazing service
Travis KI was very disappointed with my rental experience due to several issues with the online process and customer support. The online pickup process took far longer than expected. I was told I would receive a text message on the morning of my pickup with instructions to guide me through the process, but I never received it. I was on a tight schedule and needed to pick up the truck and be on the road by 8:00 AM. Because I never received the text, I was unable to complete the pre-screening before arriving at the pickup location. Once there, it took approximately 40 minutes to complete the application because the photo upload feature repeatedly failed. I called the help desk and requested assistance from a live agent, but no one ever returned my call. The return process was equally frustrating. When I brought the truck back, no one was at the location to accept the return, even though the posted Saturday business hours on the door stated they were open from 9:00 AM to 2:00 PM. Because the pickup process had taken so long, I was unable to return the truck until approximately 1:45 PM. I was then forced to complete the return by taking photos of the truck myself in pouring rain. I do want to recognize and thank the employee who helped arrange a larger truck for me, as I appreciated that assistance. However, the larger truck was not available at the location I originally requested, which added further inconvenience to my experience. Overall, the delays, lack of communication, technical issues, and inability to reach customer support made what should have been a straightforward rental process unnecessarily stressful.
Jason S