Overall the location was okay, the truck was old but fine the inside was not that clean. The truck had a 1/4 tank to even start barely any gas. The guy working Saturday 10/3/26 made me uncomfortable and was weird I was hoping to do the whole thing through the online but it didn’t work. I selected no insurance and at the end he charged me $15 for insurance, after never speaking about it to me. He also marked me way under for the gas and charged me $20 for gas and $30 for a gas fee. I called the 1-800 number and the lady who helped me was so sweet she could see that he charged me wrong because she saw I selected no insurance and he wrongfully charged me. She also could see he marked the gas way under and the picture was barely off. I am thankful I called her and she was helpful. I would not work with him again.
Kimberly C
Value Store It Countryside LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Clearwater, FL 33761
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe gentleman that helped me when I checked my rental back in was very nice. :)
Cristine BThe AC didn't work, it would work and then not work. awful for Florida heat. I would choose another rental service altogether next time if the fleet is this old and not well maintained!
WILLIAM TJosie at Value Store-It was terrific - both helpful and very patient as we tried to work through UHaul app issues. I had reserved the truck online for self-serve pickup, but the app didn’t function once we arrived at the store; - I couldn’t get any photos to upload, so our progress stopped there. We lost about 20 minutes trying to work the app, time completely wasted. Josie at the desk ended up processing us out. We returned the truck after store hours, but again the app proved to be entirely frustrating, so we took our own photos and dropped the key in the box. I received notifications that we hadn’t returned the truck, so this morning I called the store to make certain all was okay. Josie received my message and left me a voicemail that all was good with the return and I should have a receipt in my email which I readily found. Five stars for the location!! However… Our experience with the app earned a “zero star” rating. The way it didn’t work is a detriment to UHaul’s reputation. My suggestion is: Fix the app, or dump it!
Jeffrey TAgent lied about damage that she caused likely backing it in
marianna t