Patient with online site down; lost 30 minutes, but not the fault of the local vendor
PATRICIA W
Balducci Co
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Cleveland, MS 38732
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisCharles was very professional and easy to work with. He show a tremendous amount of respect and catered to our needs and voiced and addressed any concerns that we had!! GREAT EXPERIENCE
Antonio COwner was extremely nice and had the truck ready to go when I arrived.
Dionna MPick up was smooth and easy even went the extra mile to make sure everything was what I expected,and communication was very strong in a good way,to ensure me that the equipment is waiting for me soon I get there
Kenneth B7 Front Porch Circle Niceville, FL 32578 [redacted] [redacted] 26 November 2025 Subject: Formal Complaint Regarding Customer Service Experience Dear U-Haul Customer Service Team, I am writing to formally express my concerns regarding the poor customer service I experienced at your Byrd Service Station location on 24 November 2025. I have been a U-Haul customer in the past and have consistently had positive experiences, which made this incident particularly disappointing. Upon arriving at my scheduled pickup time, the U-Haul representative was not present. One of the mechanics attempted to contact him but received no answer. A few minutes later, another mechanic managed to reach him and was informed that he would arrive in approximately 10 minutes. Because I was on a tight schedule, I contacted U-Haul customer service to locate an alternative pickup site. I was redirected to the location listed above, where staff were available, professional, and very helpful. Nonetheless, the initial delay created a significant inconvenience for me. Additionally, the customer service representative stated that I would be given a credit for the inconvenience; however, no such credit was applied to my rental. This experience caused unnecessary stress and could have been avoided with better communication and more consistent customer service. I have always expected—and previously received—the professionalism and reliability that U-Haul is known for, but unfortunately, those standards were not met during this interaction. I respectfully request that U-Haul review this incident and take appropriate steps to prevent similar issues in the future. I would also appreciate any follow-up regarding my concerns, as well as consideration for the inconvenience I experienced. Thank you for your time and attention to this matter. I value U-Haul’s services and hope to continue using your company in the future, but I believe this issue warrants attention to ensure a better experience for all customers. Sincerely,
Wade B