Location was a dump.. personnel were not helpful at all.. and again uhaul customer service is terrible.. will never use again.. which is to bad because I use uhaul oftenTerrence R.
Trailer Rental & Towing in Cochrane, ON at North Adventure Inn
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Cochrane, ON P0L1C3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Have someone who is on site and can speak English or French , also I could have used some help hooking up the 12 trailerDenis B.
The problem that I had with the drop off is I live in Timmons Ontario and had to drive two hours and 15 minutes to drop off the trailer which cost me about $100 in fuel so therefore because you have no drop off location in Timmons Ontario it was a very expensive rentalSean M.
Unknown if this is a new location or new personnel but they clearly didn't know what to do. They had to make numerous calls to their helpline to resolve the issues.Bryan P.
The cab of the truck I rented had a terribly foul smell when I inspected it. There was what seemed to be animal hair inside I asked the agent to have the cab cleaned for me as there was no wat I could drive it without feeling I'll and vomiting I picked it up the next day and it seemed to have been cleaned but the smell was still there I strongly recommend they inspect the vehicles before they allow others to rent I'd appreciate a rebate on my rental costsNANCY T.
I had a lot communication issues with the persons English unfortunately however they seemed polite .WILL V.
it took 30 min in the office to get my paper work and after that I was told, "trailer is out there". We have to back up to trailer in the field and hook it up with no help. Very dirty place.France G.
too expensiveWYATT S.
This was the absolute worst moving experience of my life. The company didn't have the driveway shoveled.we got stuck, they refused to call a tow truck. Connected a ratchet strap to my car and a uhaul. The strap broke and smashed my windshield. They wont do anything about that,did not provide the dolly we were supposed to have so we had to carry washers and a dryer, fridge and a stove all my hand. Then I was told I had a free e tra 24 hours with the truck for my troubles, I just got my receipt and they charged for the day and a van that I never rented! The worst. Do not use uhaul in Cochrane ontario!!!JENNIFER S.
Explain you have to do everything yourself including digging out the truck. The lady working there does none of the booking, check in or return of the truck. It is completely up to the customer. I had to spend 1 hour on the phone the day of to figure it all out so we could be about pur business and still had the same return time which was no longer 24 hours. Completely disappointed in the service providedDawson W.
Was told cochrane was a pick up and drop off location only had to book online cochrane showed no availability for Dolly's was looking at three of them Burried in the snow. Call 1800 they said no availability drive to Timmins called another 1800 number they finally made the reservation. Went back to pick up dolly couldn't pay for it at cochrane location they had no computer system had to call 1800 number no one there wanted to take a payment they wanted online or go to Timmins location to rent one there. Finally someone took my payment over the phone, Pick up dolly it was dragged out of the snow had to shovel it off myself, dolly worked fine when I brought it back to cochrane location I unhooked it walked into the place was told that I had to go online now to say it was returned because they had no computer set up with u haul. Left the u haul place went home started computer to fill in return then it gets to a point they want exact location of drop off point or I will get billed an extra fee. So I had to drive back to cochrane location to hit my location. Very unhappy with cochranes location. I've been to north bay and Timmins before and everything was simple and helpful not this place. I recommend you take the contract away from them and give it to people that actually have some customer service.trevor B.
The same comment as above. There was a miscommunication between the Uhaul branches and I ended up paying for it (2 extra days). Not impressed!cheri B.
Very unorganized. The woman at the desk had no clue what she was doing. I suspect the issue was unreliable internet due to the location being on the outskirts of town, but overall it was just an unpleasant experience.Michael D.
Did not receive refund.Hammad M.
L'Ã©quipement a Ã©tÃ© apportÃ© Ã Kapuskasing # 58715 pas de UHAUL Ã Cochrane Kapuskasing excellent serviceRene D.