The building was supposed to be open at 9am for my pickup but no one was there. I learned that I needed to download the app and do a mobile pickup but that wasn't clear. I didn't realize the app was essential/necessary.
JEREL F
Kourtesy Auto Co
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Commerce City, CO 80022
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisReservation of original pick-up was changed to a different location on the day of pick-up. I was notified 4 hours prior. No updated instruction's no call of expectation’s just the new location. We got to the location exactly at 12:17 reservation was at 1pm email also stated to come an hour early to not miss window. Lady in the front greeted us and informed us the man will assist us. Which he did not 40mins went by and no one assisted. 2 people that worked at the auto shop just walked by and asked if we were being help and told us we’re waiting for someone to assist with our u-haul. One of the gentlemans that we did talk to from the 2 came back and we asked again on the rsvp. He asked if we have a rsvp we stated yes and this is the new location they directed us too. He had no idea which I understand if he specifically works at the auto shop. Even though it was a self serve location the email stated directly to to the front office to make payment and they will assist. Even after updating the new location The email also did not have any instructions to do self-serve on retrieving the key. I was frustrated and confused as I was rereading emails incase if I missed anything. After 1 hour later we get a call from a u-haul representative who ended up assisting us and did the process over the phone. We were 40mins behind of our move as we only had a window of 2 hours for the elevator at our apartment. overall experience was frustrating and everything seem miscommunicated.
Angelecia GIt was difficult, we got zero communication from the rental facility, ended up caption customer service and taking the wrong truck. We did get our move complete, but I'll never use this place or mobile pick up from Uhaul again.
Alisa MGreat staff and customer service
Lakisha BThe person we were supposed to deal with was not there and another person felt with us who was not a uhaul representative it was quite frustrating showing up early and not having the things we needed to get going as we were on a time crunch
Taylor S