The lock and key situation was well explained, but there should have been more emphasis on using the app. I thought I could just open the lock, turn on the truck, and leave. No, there were a million steps that had to be completed in the app. Someone should advise customers to give themselves at least 15 minutes to work through the app prompts.
Guy O
Conroe Business Furniture
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Conroe, TX 77301
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Very smooth
Kenny OThe parking lot is rough. I ended up needing a dolly but couldn't get one at this location because it was closed. I called uhaul who then sent me to another location in the rental truck just to find out they didn't have any to rent. I ended up going to buy one from home depot. However I wasted gas, time and money. Not a great ordeal.
Anna WI was helped greatly in my drop off process and I'm very thankful for that.
NOAH WMade an online reservation. I have a credit card on file because in late 2024 I had two truck rentals and a trailer rental and pulled two trailers for you to Texas. There was only one trailer 6x12 in the lot, so I backed up to it and went inside. I was told to wait, when I went to the desk I got my Dr Lic. and credit card out right away, it took a while for her to pull up the papers. She than told me my card did not pre- process and ran my card. She again said it would not process. This is my main card and has a $11,000.00 line and only had about $1,700.00 on it. I went outside to call Wells Fargo to see it there was a problem, there was NOT, and was told there was no indication that a request had even been received. I told the person that, and she did it again this time she processed it. As a customer that has spent more than $3,500 on rentals and boxes in the last 6 months this delay and embarrassment in front of people is not good business. I will think twice about my rental location selections in the future. And will tell anyone that asks about my experience at that location. Bruce A Adams 612-965-9880.
BRUCE A