Overall it was an ok experience.
Isiah T
Busy Bee Garden Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Crestwood, IL 60418
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe truck worked out great. Everything was good.
DENNIS CI was over charged for the rental my contract did not say anywhere that the rate was $119.00 per day I called U-Haul and was supposed to get a return call from a district Manager, I have been renting trucks from Uhaul for the past 15 plus years and sometime 2-3 times per week. my last couple of rentals have changed price right in the middle of me having a pickup truck out on rental, I return the truck and the price of daily rental and milage price increased upon the truck return, this is not right and Uhaul needs to fix this over charge that happened to me on the last two pickup truck rentals. I know that this over charge had nothing to do with the Busy Bee Garden Center, this problem is on Uhaul, not the rental pickup location
Cicero OWe did not have a good experience with this location. During our rental, the truck had two flat tires and required roadside assistance. Based on our experience, we were concerned that the vehicle had not been thoroughly checked and serviced prior to being rented to us. Unfortunately, the staff was not friendly, and when we contacted the location for assistance, the response was essentially, “Just call U-Haul. There’s nothing I can do.” The interaction felt very transactional, with little concern or empathy for the significant inconvenience we were experiencing. We expected the truck to be properly inspected and maintained before being rented to us. When an issue as serious as two flat tires occurred, we also expected a more helpful and customer-focused response from the location. My recommendation is to rent directly from a U-Haul corporate location rather than an independent location offering U-Haul rentals. In our experience, when we encountered a problem, we ultimately had to work directly with U-Haul for assistance anyway. Renting directly from a corporate U-Haul location may provide clearer support and a more seamless experience if an issue arises.
Daisie FThis was the worst rental experience of my life. U-Haul relies too much on technology. App repeatedly glitched and re-started rental process from the beginning. Took 40 mins and a call to customer service to get my rental to work. Person on site was of no help, which makes no sense. No success Using the app, using the online page (both of which should not be necessary when renting in person at a location). Finally get the keys and then when I'm finally ready to go after this experience equivalent to getting teeth pulled, I am forced to take pictures of the truck before being able to go. THIS IS THE RESPONSIBILITY OF THE VEHICLE MAINTAINERS. The customer should not be forced to do your job for you. Then as I return the rental, instead of the simple process of dropping a key off as it used to be in the past, I am forced to once again take pictures throughout the vehicle like I'm documenting a crime scene. And then when I submit everything that should have been the responsibility of the rental company in the first place, the app glitches again and restarts the process. I am forced to take pictures again IN POURING RAIN at 8pm in a dark closed business parking lot on my own. This is a risk to safety and should not be the responsibility of the customer. I am forced to call customer service once more to complete the rental after the app fails to work correctly again, wherein I'm informed that I can just drop the keys off in the box and go... WHY couldn't I just do that in the first place then? This is not an exaggeration, this was the absolute worst rental experience of my life, for anything. I will absolutely never be using U-Haul again. I will be recommending to anyone that listens to never use U-Haul. I believe I should be financially compensated for what I had to go through for what used to be a simple process that they've turned into an absolute nightmare. The customer should not be forced to do the work of an employee. And if I AM going to do all you work for you, I want my pay. I want to stress that this was entirely at the hands of U-Haul and not the fault of the rental center.
ROBERT A