I paid for 2 furniture dollys I arrived on time at 11am. Didn't get either of the dollys got charged for them both. Didn't leave until 11:40am
Anthony V
Best Karma Creations
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à De Kalb, IL 60115
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 2,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Let the clerks know not to be so rude when they are picking up a UHaul, one guy was nice the other said we are closed at 5 but the app gives you options when to pick up, plus the app froze when I tried to finish pick up at 9:30 pm so i had no choice but to go inside the liquor store
Jessica RWe had a horrible experience, but it was the U-Haul dispatch team’s fault, not the DeKalb location. Apparently there is poor communication between the U-Haul corporate dispatch team and their branches. We originally ordered a 29’ truck to be picked up in Pingree Grove. Reserved a week a head of time. We were called the day before that we could only get a 26’ truck, but now need to drive 45 minutes each way to get it. Once we get to DeKalb, the dealer had no idea we were coming and did not have a truck for us. Luckily as we were there, someone returned a 20’ truck a day early. We had no choice but to take that truck. Because the truck was smaller, we spent an extra 2 hours using our pick up truck and van cleaning out our storage unit. We still need to rent a truck again and move that stuff 3 hours north. The only positives were the truck worked well, the manager in DeKalb was nice and tried his best to help, and the return facility in Appleton was run well. No issues there. I rent construction equipment for a living, if this was how I ran my business, I would be out of business. We did return the truck a day early as well. Didn’t make sense with the mileage charge to make 2 trips as it was 200 miles each way. I did try to call the U-Haul customer service number Friday night. Was on hold for 50 minutes and no one ever answered. I finally hung up.
Erik JThe guy is kindly and helpful
Gobinda CIt took almost an hour to get the U-Haul and I did not get the dolly the truck was dirty and they did not know I was coming.
Tina W