The mobile check out was horrible. This is all U-Haul’s problem. I spent 40 minutes typing in stuff that was already in my account. I had to type in my phone number no less than five times. I will never do a mobile check in again. I’ll find some other way to rent something or rent it from someone else your system for after hours is useless. If I were a U-Haul franchise or affiliate and had to go through that process with every customer. I would cancel whatever contract I have and do without. There’s no way you can be paying those people enough.
William H
Safe Mini Storage 9
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Decatur, AL 35603
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisFinal price is not what was quoted. Issues with getting rental.
Aysia JThe lady at the front desk (I hate I didn't catch her name) was AMAZING. Went above and beyond to make the process easy. She deserves a raise! 10/10
Lara Cthat particular 15' truck I rented the AC would work for a few minutes just fine and then would go into some other mode of no fan combined with warm air. While driving it, the AC would go back to normal mode (cold air) for a few minutes then back to that other mode. pretty consistent like that the entire time driving it.
RICHARD CThe staff was super helpful and nice . They even helped us extend our rental and swapped out our dolly. My only complaint is NOT on the staff. I know they cannot control how uhaul charges customers. Currently I’ve been over charged by $214 because of the initial pending charges that were done when booked and then charged again for my final bill of $197. I know these are only temporary holds but uhaul do better !! Not everyone has an extra $200 to let uhaul hold for 3-5 business days!!! There has to be a better way!
Emily H