The location is crowded and there were several vehicles waiting to be checked in before mine. I was told to just leave the truck with the keys and my contract inside it. Later that day I was charged an extra 56 $for turning it in late, even though I had left the truck with an extra half hour before the turn in time. Very unhappy with the lack of service I received.Cassy K.
Trailer Rental & Towing in Des Moines, IA at U-Haul of West Side
Pour nous contacter
Des Moines, IA 50312
(S Of Grand)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Des Moines, IA 50312
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Thank you to both representatives who assisted meJaime Y.
We have rented from here before and we will rent from here again. Great customer service.JERAD C.
The lock box to drop the keys off after hours was broken. I was only in town for the move, and would be three hours away from that location by the next day. This is a major issue that should have been reported so that my scheduled drop-off would not be selected for a location that is in practice unavailable. Had I not known someone who happened to be in the area the next day, I would have been facing yet another massive inconvenience throughout the rental process, which I would be fixing for Uhaul. Additionally, I was charged a fuel fee for returning a truck with a quarter tank gas MORE than I picked it up with. That is absolutely unacceptable and extremely dishonest, they've essentially stolen a quarter tank of gas from me and charged me an additional fee on top of that. Insane.Jordan H.
It was busy and we had an issue with a missing truck, but the man who helped me, Kip(?), was very friendly and helpful throughout the whole process.Jacob D.
I've been overcharged. I disputed the fuel on the check out. Sent in a picture of the fuel gage before I drove off the lot. On return I was charged to being the tank up to full when I had put $5.00 of gas in and only drove 14.9 miles. So the gas I added back more than covered the fuel used. I have pictures of the start and finish mileage/fuel. Also when I was given the keys I was asked if it was ok that it wasn't full on fuel. I stated I didn't care because of the low miles I would need it for. My fuel dispute on check out was because the fuel was less then what was stated. I sent a picture in for that with the checkout link.Alan M.
The truck engine wasn't going into gear so it would rev really high and I would barely be moving until it kicked into gear. Then the alignment was so off that it was so hard to turn right.Latrica F.
The cashier looked 1) extremely hungover 2) possibly high or 3) a combination of both ... I say this with all so respect but it was stood out to me within 3 minutes of being thereTheodore H.
Clean a windshield every once in a while (for safety reasons). And wipe down the dash. And fix your 24/7 app.Brad T.
Excellent serviceCarlos P.
I had placed a reservation for a truck at 4pm. We showed up at 3:58 and got checked in quickly, but come to find out an employee had taken the truck we rented to go get a tool. We ended up having to wait around for 15-20min for the employee to get back. This put us behind on being able to pick up the item we were renting the truck for causing the person I had helping me to be late to other engagements he had planned for after returning the truck. I feel like for the inconvenience we should have gotten a discount but we barely got an apology for the inconvenience.Eleanor S.
Very helpful owner and staff!KEITHALAN B.
More employeesORLANDO O.
So friendly and an easy pick up!!MARDY C.
During rain truck leaked. Driver and passenger were wet and boxes in back of truck soaked truckNancy S.
The parking was an absolute clown circus, I did my best to go park it but it was pretty obnoxious with how cluttered and full it was.MATTHEW D.
The staff IS TERRIBLE!! I seen ONE WORKER WORKING ANF THREE OTHERS KICKING IT!! I stood for nearly fifteen minutes before EVEN BEING GREETED then was told to still WAIT while the co worker who got a LIGHTER FROM HER HAD HIS SMOKE BREAK FOR ANOTHER six minutes to stand ðŸ‘ŽðŸ¿Timothy J.
all went well. Service was good.Kalonni P.
The customer service was great at this location. A gentleman name Kip or skip was very detail when returning the pick-up truck. He was very professional and took the time to go over the cost of my rental. Very organized employee. Definitely would recommend family and friends to this Uhaul location.JULIO M.
Horrible. Purchased the biggest truck available, loaded it fully with big furniture and the engine would not start when we were ready to move. Had to jump the battery and took an hour to start up. Had to keep the engine running while unloading the entire truck. Truck was quoted to me being $39.99 and even with the mileage only being 15, the total bill ended up being $150. Tried calling all locations to speak to a representative and was on hold for 45 minutes and still never was able to talk to an agent because because they were closed by the time I made it back to the location with the truck. I will be calling tomorrow for a full refund. NEVER AGAIN!!!!!!!!!!!!!!!melissa T.
I returned this vehicle before my rental. Was over I returned it at 3:45 PM it's listed as being returned at 5:45 and I was charge for an extra rental. I was also charged for a cleaning fee which makes no sense do you expect the vehicle to be cleaned by the customer there was no unusual dirtiness in this vehicleEric J.
Trailer in inspection photos did not match the trailer I picked up. The trailer numbers matched but the graphics did not. Caused some confusion and uncertainty. Otherwise worked and traveled well.ROGER S.
Always a long line, but staff is extremely helpful and patient and good!MOLLY M.
Parking area was tight/nonexistent and there wasn't much room to navigate with large vehicles. The staff were great!Janna C.
Better review of trailer condition. Driver's side fender was damaged. Very thorough pre-trip of trailer connections though.PHILLIP M.