It would have been nice NOT to have to wait for the guy. The sign said "open" and his personal truck was on site, ( but he wasn't there!) While i understand the IA STATE FAIR was happening - I managed to be on time so I don't understand why he wasn't. I told the girl for the reservation that 12 noon was when I was planning to be there. So it was a bit obnoxious that Danielle had to call him to come there. The guy also told me it was only going to be $20-$30 to rent the hauler. When I got to the 2nd location to pick up the hauler the price jumped to $105.!!! I was unable to afford the car hauler. I will say your employees were friendly- but the service wasn't actually provided. My frustration w/uhaul is when people are scheduled/supposed to be there - they should be there !! (At the actual location). When they aren't there and you can't tell to someone on the phone it's really frustrating.
HOPE T
Mid Iowa Towing LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Des Moines, IA 50317
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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I called to get a receipt and the person who answered was away from the office and promised a call when they returned. I had to call them back and they said the receipt had already been sent. Because I was calling they should have realized that I hadn't received it or I wouldn't be calling for one. She was very mater-of-fact and unapologetic and told me to call the main number. I had to ask for it and she gave me the alpha-numeric number. None of my devices have letters any longer so I still had to look up the number to get what I needed.
Suzanne WThis place didnt know what they were doing. After I had picked up the truck, I got a call from Uhaul asking if I picked up the truck and where I picked it up from. The person who gave me the key said I was all good to go but I guess she didnt realize she had to dispatch me. This caused problem returning the uhaul to the next location in the app. The uhaul app was terrible.
Lance NEverything went well.
WILLIAM Spoor customer service. Will not use location again.
Ben H