They took care of the rental efficiently and easily.
CHRISTOPHER C
Golden Deli Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Doswell, VA 23047
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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What was the most disappointing part was the gas tank only had 1/4 full, so when I returned the truck after just under 50 miles, I was charged a penalty for having less than a 1/4 tank. Not goo, nor was it explained when I picked the truck up.
ROBERT SSetting aside lack of customer service and friendliness, proficiency was the issue for me. They had me write down two references on some random scribbled on notepad which was fine, but didn't there was no sense of organization or knowledge on how to rent out the truck. Upon returning, a man did meet me outside. I asked if I had to do some checkout procedure (what I am used to doing renting from other locations), he told me know the guy will get around to it sometime this week. I did take a picture of the dashboard information, but I didn't get a receipt or anything when I left which caused me to be somewhat nervous. Sure enough I get a phone call from Uhaul on Tuesday asking if I ever returned the truck. It was returned on Saturday afternoon, the Uhaul wasn't check in until WEDNESDAY afternoon. To me that is just unacceptable. I was lucky I was only charged for the one day, but the experience in general was ridiculous.
Candice SI returned my truck on time in the morning and handed my key directly to the attendant at Golden Deli. They advised no other process was needed. The location failed to check it in until much later that evening. I got charged for an extra day even though I turned it in on time. This is a poor business practice, particularly since people dropping off a U-Haul truck could have been long-term customers of the business.
Richard MMy reservation kept changing. This was not the one I originally chose. Every day there were updates. At one point they changed my drop off location to WI-1500 miles away. I went to update it and the first drop off location I chose was no longer an option so I picked this one. Lo and behold, they changed it back to my first choice but when I went to go drop it off, the reservation changed back to the other one. I called theeir 800 number and after being on hold for 20 minutes they said they couldn’t help me and said they advise me to go to the other place-11 miles away or incur extra fees. This made my drop off time late and over allotted mileage so they still managed to scam me out of an additional $60.
Nancy S