I wanted to take a moment to share some feedback about my recent experience with your systems. Over the past few rentals, I've noticed a recurring problem, particularly at the end and beginning of each month, whenever I rent a truck from Uhaul. It seems that your system often overloads during these busy periods, which not only slows down the rental process but also results in multiple charges appearing on customers' cards. I was recently overcharged on this rental in the amount of $150 which are still pending on my bank account.. For a company with your size and reputation, it's important to address these ongoing technical issues. Customers should feel confident that they won't encounter unexpected charges or system glitches when managing their rentals. I hope you will prioritize improving your systems to ensure a smoother, more reliable experience for everyone. Thank you for your attention to this matter. I look forward to seeing positive changes soon.
Jackeline P
611 Food Mart
(U-Haul Neighborhood Dealer)
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