Think twice before doing U-Haul a favor. Two days prior to my rental date, U-Haul contacted me to ask if I would like a free open trailer added to my truck rental to be used for gas grills, yard equipment, etc. I replied thanks, but no thanks. They contacted me again saying they would like to have an open trailer transported from my pick-up point to my drop-off point and offered a $25 credit for my truck rental. Okay, fine. It wasn't about the money, and so I was willing to help. - Upon picking up, I learned that the damage coverage I purchased for the truck doesn't cover the trailer. Insurance for the trailer would cost me $24. I was likely to spend more in additional fuel by pulling the trailer behind the rental truck than the $1 I would reap from this nice gesture, but since I previously agreed to pull it to my destination 3 hours away, I continued on. - Oh, and please don't drop off the trailer in the middle of the night like I prefer to do after unloading. Wait until after they open the next day because trailers tend to walk away. Inconvenience #2. - Strangely, the drop-off destination near my home wasn't an available selection to the person doing the paperwork at the pick-up point. I knew it was there, and I had dropped off a truck rental 2 years before, so I thought we'd just work it out when I dropped off this rental. â€œExcuse me,â€ the woman shouted out the door at me after I slid my key through the drop slot at the drop-off location. â€œWe don't take trailers here.â€ I showed her my paperwork and explained the trailer add-on, and everything was just as I said. They were now the proud keepers of a trailer that no one is likely to ever rent from their location. - The trailer I picked up as a favor to U-Haul had been parked beside a stand of pine trees and had gathered a significant amount of dead needles. I didn't think anything about this until dropping off the truck and trailer and noticed a sign telling me I can receive a $20 charge for not cleaning the rental. Although I dutifully swept the truck before returning it, we'll see whether they charge me for not cleaning a trailer I didn't want in the first place, questioned whether I should have insured it for $24, and spent extra gas moneyâ€¦all because I agreed to do them a favor for a $25 credit. Not doing that one again.Stephen T.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elkhart, IN 46516
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5x9 trailer needed repairs to wiring which I made. A lot of leaves were inside the trailer including a card board box. Young man at the counter was not experienced or helpful.David M.
No problems whatsoeverâ€¦. Will use them again if neededâ€¦tim M.
This location is just a gas station. It very good service. The guy behind the counter had no training for rental and had to call someone else. They already had our name, but claimed we had no reservations.Lois B.
The person that helped us at the gas station had no idea what he was doing. He charged us for insurance when we had clearly selected no insurance when we ordered the trailer. When we returned the trailer they said we needed to do an online check in...that doesn't exist so I wasted a whole bunch of time and frustration when it wasn't necessary. You might want to trailer someone from that location on how to better work your system. Rachel H.