Drop off location was in an alley like street, no one was present for drop off and we had to park the truck on the street.. seemed a little sketchy, called to ensure that I had the right place
Stephanie S
3SOB
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Englewood, CO 80110
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- 4,0 - Cote moyenne des clients
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Terrible location. It was a tiny garage shop, very unprofessional. They were busy and didnt want to do any kind of walk through. I didnt sign any paper work. An hour later I get an invoice saying the gas was returned low which was incorrect. I didn't think i would need to take a picture of the gas guage before i returned it. Extremely unhappy with this location
RYAN CI arrived five minutes early to my scheduled appointment time at noon, and found the door to be locked. I then had to reach out and call to ask about my appointment, to which I was told to wait 5 minutes. I waited a total of maybe 10-15 minutes, this wasn't an awful wait but it didn't feel as if my time was respected. I would hope in the future that there would be someone ready at the expected appointment time to greet me, especially considering that my trip with uHaul was an extensive one (therefore quite expensive). I would also like to mention that there was trash found visible in the front of the uHaul I rented. I didn't state this on the survey provided when I picked up the truck because it only took a minute to clean, and I didn't want any further time wasted on explaining the state of the truck when I had a 25+ hour drive ahead of me. While none of these issues caused much grief for the move as a whole, it just felt unprofessional coming from such a well known company as uHaul.
Angelica AGreat customer service
JAMES YThanks
Frank S