When I arrived there was no address on building, I went inside to verify address and clerk did not know address! Also your app to pick up kept giving me an error and it took over 45 minutes to get going and could not submit check-in or condition. I had to call in and manually get check in.. Truck had rocks and sand in cup holders and sand on floor. also fuel was less than shown on contract and I brought it back with more than picked up but Uhaul charged me for fuel!!!
Daniel F
Englewood Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Englewood, FL 34224
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I drove 4 miles and was charged for 2 gallons of gas. Your website is not easy to navigate. Convenient 24 hour pickup.
Paul SCustomer service was awsome!! He greeted us as we pulled in and was very helpful with dropping off details.
Kenneth WWinch holding strp on left front tire worked loose during transit. Noted to attendant when I turned in the transport.
GERALD PThe app did not allow me to upload a photo of the mileage and fuel. I called and spoke with a customer service rep who noted the difficulty on the return of the truck. I noted the following day that the reservation was still active and that it appeared the truck still had not been returned, per online account. I called customer service again and it was a very unpleasant experience. The customer service representative did not give me her name, she responded to all my questions with curt answers, and I had to ask her if the call was done. It was one of the most unhelpful conversations I've ever had with a customer service person. I got the impression that she did not want to talk to me and my concerns were not important. I remained concerned about the reservation until I received the receipt. The experience tarnished my opinion of U-Haul and I'm not sure I'll use the service again. I just don't want to be treated that way for merely ensuring the reservation was complete. It was the U-Haul app that was not working properly and I followed all instructions.
MICHAEL S