Any sort of communication from the return site would have been helpful. I had to call the U-Haul national center to check and see if the owner of the drop-off site had taken care of the return paperwork. I texted photos of the trailer and my name and contract number to the drop-off site phone number but never got a response. I used the number that was provided on the contract paperwork. The U-Haul nationwide contact person had to get involved and send out someone to see if it had been returned and file the proper RETURN paperwork. The rental customer shouldn't have to call UHAUL and make sure the paperwork is completed and the trailer was recorded as returned. Not everyone can download the app to "self-check out" so other means need to be accomodated for. It's a real EZ place to return equipment to but communication and follow-up was totally lacking.
SUSAN T
Hazen Farms Trucking
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Florence, CO 81226
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisGreat communications on checking the U HAUL in for me. Very much appreciated.
Demetrius VVery cordial representative!
STEVE GJohn has been very professional and knowledgeable. Rental of the trailer was out and returned with no problems. John is a very good employee. He knows the meaning of customer service.
Bill MMy experience was nothing short of excellent.
frank s