High dollar ended up with more than I wanted but got the job done
CHRISTIAN P
Self Storage Center Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Frankfort, KY 40601
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,0 - Cote moyenne des clients
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The equipment was delivered to the agreed location, is in perfect condition and clean.
ELIUVIS DWhile I did receive good service from this location to get the truck rented there were several issues overall. I went to the Tread Pro location in Frankfort to rent a truck on November 15 and was told that I would be able to pickup a truck using the app and that keys would be available in a lockbox for pickup at 7:30 am on November 29. I tried calling Tread Pro location on November 27 to double check everything and no one answered the phone and no one returned the message that I left. I then received a call from Uhaul that my rental had been moved to 1015 Leestown Rd location and that they had not been able to talk to anyone at Tread Pro location either. Upon arrival at the Leestown Rd location at approximately 7:30 on Nov 29 I checked the ap and it said the place did not open until 10am and i had not received any communication as to how to get the truck via a lockbox. I then called Uhaul they were helpful and walked me through checking each of the 3 lock boxes, but there were not keys available. Since there were no keys available I was told that I would have to wait until 10am when the Leestown location opened. I arrived at the Leestown Rd location before 10am, but still no one there. Very frustrating to me when a place has business hours at 10am and no one there. There was a secondary phone number on the office door so I contacted them (can't remember her name) and she was extremely helpful at finally getting the keys from the return box and getting me on the road with the truck at approximately 10:15 am. While this was appreciated I was already over 2 hours behind and this was not a good situation when you have people lined up to assist you with the move. I am very disappointed in the Tread Pro location. When I went by there on the morning of Nov 29 there were several trucks sitting there including what looked like a 20' truck. Sure looks like to me that they did not want to be bothered with renting the truck and setting it up for 24/7 access when the lady that I talked to at the Tread Pro location on Nov 15 made it sound like it was a very easy and efficient process. I would not recommend this location for truck rental and if I every need one in the future I will not go there. The only thing that could have been better with the truck was a clean windshield. The inside was smeared possible from prior user rubbing their hands over the inside to try and clear it. When you are trying to move don't really have time or the supplies to clean a window.
KEVIN CNo one was here and the sign on the door hasn’t been updated since August. The app wouldn’t accept the pictures either.
RYAN RNo one was there as I dropped the equipment after hours so I can’t comment on the personnel. I was disappointed that I had to walk around the area for a while to find something to chock the tires. Nothing around, but eventually found some decent sized rocks to use.
Bryan H