Very smooth process and convenience! Loved it! Moving was made convenient
Cindy S
Secure EZ Storage Franklin
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Franklin, OH 45005
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe reason I would not recommend this location to anyone is because you have to use the app, which is awful. It took us an hour and ten minutes to get the keys to the truck. When we finally got the code to the key safe it was damaged and wouldn’t open properly. Then upon return the photos of the truck wouldn’t upload. We had to call for actual human support for pick up and drop off, but they can only do so much over the phone. DO NOT get a truck through the app!!!!! Go to a location with a person. Because of all the hassle we were very late, and ended up missing our evening class, losing the $$ we paid for the class. U Haul truck ok, app and no counter service BAD!!! App very bad!
Danita WI've rented from UHaul several times before and didn't have any issues. However, this time, I had several issues. I reserved a truck about a month ahead of time from Ace Hardware in Lebanon (about a mile from my house). I get a call about an hour before scheduled pickup saying the truck was late and that I should give it another hour. I waited a little over an hour past the scheduled pick up time and head to Ace. When I get there, they say they can't find my reservation. They also said the truck still hadn't been returned - so they knew I was coming for it. They did not have another truck available so they gave me the 800 number. I called and the rep said my reservation had been cancelled. I did not cancel it - I would not have gone to Ace if I did cancel. So she found another truck about 25 miles from my house - so more mileage charges. It was a self-service pickup so I had to install the Uhaul app. I already had a login on their web site. The app asked my phone number and some other info but when I filled all that in, it gave me an "unkown" error. I tried restarting my phone. No luck. Since the website login was based on my email, I put my email address in where it asked for phone number and that got me into the app. After that, pickup was smooth. The app gave me the code for the gate and the code for the key lockbox. When I returned the truck, the app did not tell me the code to the gate (and it did not tell me to write it down when I picked up). I called the phone number of the place but it was after hours and no one answered. I had to call the UHaul 800 number to get the code for the gate. I doubt I rent from UHaul again after this experience.
Gordon HI will never go back to that location ever again . I had to wait an hour both times to rent it and return it bc I didn’t know you needed a gate code. Called the uhaul lines and the customer service person was rude all of them!!! I’ll go else where from now on!!
Jason SThe lady who works there couldn't make it in when I was do for pick up but called and set me up for the 24/7 mobile rental, gave me a gate code for entry and made sure I had all info needed for my rental. She was there when I dropped off and made sure we parked easily and got the truck returned for us. Great service and good location.
Kyle B