Friendly service, courteous service! Went out of their way to provide great customer service!HARLEY S.
Trailer Rental & Towing in Fredericksburg, TX at Another Closet Self Storage - Fredericksburg
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Fredericksburg, TX 78624
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Julian Perez, the Uhual customer service representative at this location, was amazing. He was very helpful, patient and most of very informative. A great young man.WAYNE P.
All aspects of my experience were met with the utmost courtesy.SUSAN Y.
Julian was great to work with!!!Steven G.
The only problem I had with this location. Was that there was no drop box or clear signage to where you must leave your key. I ended up having to spend 15 min on the phone to Uhaul trying to figure it out. They need to put signage up.Ian W.
They were low in their blanket stock so I had to go to another location for more.Rebecca P.
Everything was great except the check in process. It must have taken 45 minutes to an hour through cell phone check in. This was no fault of the location. The screen first told me I needed to do 3 things to check in the first of which was create an account. For that it told me to "click here". When I did that I got a message that said "no such page exists." I then tried to call the 800- Uhaul phone number and was on hold for 15 minutes. I gave up holding and tried to check in through another method which worked but which led me to a seemingly endless number of steps to check in including scanning the back of my driver's license.Michael Z.
Jullian at Another Closet Storage had EXCEPTIONAL customer service. He really took the time to get to know us, find out what our needs were and make it as easy as possible. My Mother passes last week and the experience was so traumatic and I was forced to move her belongings as soon as possible and he was just so kind, me being sleep deprived and he was very compassionate. Wish This storage facility was closer to where I lived, I would do business just to do business with this company.Christina T.
Maintain your vehicles, It was shaking so bad I could not drive over 25 miles an hour. Ended up parking it back where I received it before I could finish loading my units.tamara D.
I dropped it off here but U-haul corporate wanted for me to go 60 miles out of the way to drop off.david B.
I was to pickup at a different location. It cost me an extra hour of labor for the movers who had to wait until we found out the truck was not where it was to be picked up. We also did not get the 24 hour notice of change of location. We were informed after we were at the original pickup location.Jose J.
Rented a trailer Saturday, 21 September. Customer service was Excellent and Spot on!!!!!!!! The lady was very friendly and helpful!!!!!RICHARD P.
Ease of return after hours. 24/7 Share Verify code to return truck did not work on my android phone after repeated attempts. Ended up just dropping keys in office door slot. Got email next day verifying return was made. Doesn't get any easier than that.Brian G.
All and all was a very pleasant experience...... very accommodating for the time we needed the vehicle. The truck was pretty clean except for the pumpkin seeds on the floor board that we cleaned out as I didn't want anyone to think "WE" had left them there. The truck ran nicely and returning the vehicle was quite simple. When picking up the truck, Andre was very nice and made the process of getting in and out of there very quick. We chose your location due to two (2) of our kids having storage units there. Just a very clean location and great reviews. Thank you. Patrice Hall, Fredericksburg, TexasPatrice H.
When we got to this location to drop off the truck it was closed, but in talking to the managed beforehand on the phone, she was very nice and helpful.gary S.
Efficient, friendly.Mary Jo J.
Andres, the manager, is always very professional. He makes drop off an pick-up, a breeze. Thanx. DebDebby C.
Andres provided a very personal experience. He treated me like I was the only customer that mattered.Charles M.
Great people, service an equipment.Debby C.
Answer the phone when out on property. If a customer tells you they are minutes away, don't leave.Leslie S.
Have rented through this location before and the same manager still there. He's very good at what he does. Andreas is his name. Very customer friendly.Ralph C.
Service representative was courteous, helpful and efficient. I would like to use this location for my future rental needs.Dana R.
My only complaint concerns the U-Haul app and website check-in. It is buggy 20 year old technology that needs to be updated. It was very painful to use and kept taking me back through circular loops. Please rewrite the code and simply the process. ThanksKEN Z.