We scheduled a mobile pickup (to be done through the app) for a 7 am, pickup - We arrivedat 6:45 (early) for our 7 am reservation- and the mobile app instructed us that we had to call customer service. Called Cust. service, and they advised that we had to get the keys from the venue location. No one was there. She called three times, and an employee finally showed up, and we received the keys, but as a result, we were twenty minutes late to our destination, which cost us a sale and made our trip nil. So between the mobile check-in app not working, the location employee showing up late to work, and the customer service hold time being excessive, overall, I'm not impressed.
JOHN S
Quick Fuel Gas & Smoke
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Gainesville, TX 76240
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisTruck was very dirty and when I call to reserve the truck I ask if I could pay with cash and they told me yes and when I got there they said only card no cash and they charged my card twice so know I have to call them again 😡😞
MARIBEL SThe gas station had no working pumps so I ended up leaving the fuel where it was. The inside of the store felt like it was 100 deg and the fridge was also broken. The kid behind the counter seemed very unsure of the whole process.
TAYLOR NI have way overcharged fir using them.
BETTY BThe floor had not been swept. I was told that they had no furniture pads. So I went to another local U-Haul location down the road and rented a dozen. Lo and behold, when I opened the back door, there were ALREADY a dozen or more pads in the truck! So I wouldn't have needed to stop at the other location. Also, two messages continued to show up through-out the trip: "hill start assist is not available" and "and service advance trac". When I called U-Haul customer service (and they always answered promptly) they told me to keep on driving and not to worry. However, the cruise control seldom worked - probably connected o the 'service advance trac'. As most of my 2000 miles was on interstate or low traffic roads, this was a nuisance to say the least.
RICHARD B