Next time there's a new associate they should ensure someone will be there to assist them if they don't know something because she had to be on the phone with her boss the whole time. I had to give my debit card to them 3 times not including when I made the reservation as well.. & I asked if you guys did a military discount & she said she didn't know because shes new but she didn't bother to ask her boss on the phone & then while doing business the whole time she never had a mask on!!! It took over an hour just to get the keys to the uhaulISRAEL C.
Trailer Rental & Towing in Gallup, NM at Grace Enterprises
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gallup, NM 87301
(Turn W Off of Hwy 491 at the Orielly's)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Gallup, NM 87301
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck not serviced. Shaking in steering wheel. All computer sign on that had to complete twice and software systems not working properly. Took 90 minutes to pick up truck with no assistance.Carol M J.
Our truck was dirty. Had garbage, broken center cup holders, used masks left. Truck still had stuff is the box from previous users. The auto transport crank didn't work.Jessica B.
Everyone was wonderful and extremely helpful! Service was very fast too!Heather R.
I would rent again !!!!Lester O.
store personel very helpful in dealing with problems encountered . they unhooked trailer and informed me of every mistake made by other uhaul contractor .James L.
I went online to make the rental deal go faster when we picked up the truck, but seemed like we had to go through all the info again. But maybe it was more my problem, as I am not always good at the high tech process.Christopher K.
Not sure there is anything to change, it was a great experience. Then again I've never had a problem with any of my U-haul rentals to the extent that it wasn't rectified right away.Lana Y.
I was a little confused on where to pick up the truck, but I called customer service through the app and they verified the truck number I was picking up.Jonathan P.
They did not have equipment I reserved. Did not have hand dolly either. Person responsible for UHaul was late. My order was incomplete. Wasted over two hours at business.Stephen H.
DONT RENT HERE.Jason W.
I'd recommend only if no other options. I was renting the vehicle on a Friday afternoon. Late and close to closing time. The ladies that answered the phones and helped with the reservation were very friendly and helpful. However, at pickup time the gentleman and young man took the better part of 1.5 hours (yes HOURS) use the online website and then the app on the gentleman's phone to get my contract and pertinent information! I do not recommend utilizing this place on a weekend. That said, I had to leave my car to use the truck and the gentleman was very helpful and patient allowing me to do so. I picked up my vehicle the next evening exactly where I left it and w/o damage. There wasn't a place to leave the key to the truck. So I, like the other renter who returned a truck, left the key in the unlocked truck I rented.Caren B.
Thank youjacqueline D.
Exactly Excellent customer service . the young man that took care of me . was very polite .Chris M.
Great customer service!Greg R.
having U-Haul employ contractors to do their business in a small town is a bad idea. I had to wait on my contractor to show up after my appointed time to get my vehicle. Then he could not use the new computer system in place to bill me? I had to return hours later and he had to get help with the system. U-Haul must train their contractors properly and not have customers inconvenienced. I hope they improve their Gallup operations.ANN W.
Very rude staff making racist comments about white, black, and Mexican people. Very rude and had little to patience for me or anything I tried to explain.Jason W.
The office staff at A1 towing was rude and made racist comments about â€œblack people, white people, dirty Mexicans. Very offensive. Would not let me exsplain why the trailer was on a different account number. I had to take the truck back to a gas station to put an additional $30 of fuel in the truck. I used the printout to get the right amount of fuel but the office staff said it would be an additional $60 to fill the tank if I didn't take care of it. Very rude and unprofessional in the way this was communicated. I paid a great deal to use uhaul and I was treated very poorly at the end. I wish it hadn't happened or that I pick a different location for drop off. I want a refund of the cost of the truck and gas and I think the A1 staff needs to be addressed for the racist comments. If they don't want to rent uhaul equipment maybe they shouldn't have the contract. Very disappointed.Jason W.
Drop off location was easy to find. Had no idea where to park, it was after hours. Thankfully a very nice man told us where to park it. If no one was around we would've had no idea where to leave it. Very unorganized but friendly staff.Nancy M.
Very friendly peoplejesus L.
Got charged 100 more then quoted on phoneJACOB S.
I reserved a 20' truck 2 weeks ahead of time. Day before i was informed only a 15' was available. Cost me time and money with multiple trips. I was quoted 79 cents a mile and charged 99 cents. Will never rent from uhaul again.Lyndy B.
I am not sure what they could have done to help me here, but she was accommodating to the point she could be. The overall experience with Uhaul was so poor and the fact that there are different rules (seemingly unwritten) from location to location added to this experience.ALAN Z.
Sorry we had to extend the use of time. Plans don't always come together like intended. Thanks for your patience, and I hope we did not ruin someone else's plans.mary K.
The 2 yard workers not to friendly. But the lady inside the trailer office is friendly.gilbert G.