I rarely leave negative reviews, but I'm extremely disappointed with U-Haul's customer service. During my rental, the truck became stuck with a wheel in a ditch on a sharp turn. There was no damage to the truck, but it required recovery. I immediately contacted U-Haul Roadside Assistance and submitted a service request. Before U-Haul's provider arrived, a local towing company safely recovered the truck, and I paid $750 out of pocket. I purchased SafeMove coverage, submitted all requested documentation and receipts weeks ago, and have repeatedly followed up. Instead of resolving the issue, I've been passed between departments, given conflicting information, and have yet to receive reimbursement or even a meaningful status update. I'm not asking for anything beyond the coverage I paid for. I simply want U-Haul to honor its SafeMove policy and process my reimbursement in a reasonable timeframe. U-Haul, I'd appreciate someone from your customer service or claims team reaching out to resolve this matter.
Connor A
Tri Star Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Granite Falls, NC 28630
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisBetter communication
Happy XWas clean for the most part but wasn’t swept out by previous user
BRANDON TTri-Star was very helpful where I picked up the truck. Everything else was lacking
RICHARD TThe representative and the sales rep: Brandon Vazquez were both unqualified to handle the pick up. I had created an online registration to be picked up in my town and received a call that it had been moved to another town because there were no trucks available in my town. The local uhaul rep that we use called later that day stating that he had trucks and didn't understand why it was changed. He later called back and told me that he could not change it back to his location because it was from corporate or sales that changed it.. this was a huge inconvenience for me and I was lied to by the company and then I had to wait forever for the rep to process the pick up, with the sales rep on the phone telling her step by step on the computer... I have rented from uhaul for years now and never will again. I was bold face lied to so someone could train someone to work for you... I do not believe in dishonesty... you have lost a customer.
SHERRY M