Communication. Our rental was not set up correctly. The owner of the place and U-Haul rep Debbie, blamed us, the customers because U-Haul did not have our reservation correct. Also the owner of the location was there the entire time. But not once did he come out to let us know his shop was open and he's waiting on us. Nothing at the shop gives any signs of someone is inside to help. Even U-Haul customer service shows the shop didn't open til 10am and we had been waiting since 9am when our registration was originally. The rep, Debbie that finally called us at 10:25 was very rude and condescending on the phone. She did try to make up for it by giving us an extra day to use the truck. That was unnecessary because we didn't need it. We turned the truck back in the same day. The customer service lady (I forget her name) she was exceptional. She fixed uhauls mistakes and corrected our reservation. Even changed the time to 10am so it doesn't count us as late since we had been trying to check in since 9am. It wouldn't let us because uhaul had it wrong. She even gave us a $50 refund because of our wait and trouble. The rep, Debbie, refused to acknowledge the refund. I will be contacting customer service about receiving the refund.
Amber H.
Ricks Custom Carz
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Greensboro, NC 27405
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I was unaware my rental only include 41 miles total for the entire 2 days I had rented the truck, since it was a good 15 miles just to pick up the truck and then to my house. When I returned the truck I was charge an additional $186 on top of my rental fees for the mileage. Will not use uhaul ever again.
Jaime M.It was an easy pick up.
David F.Easy pick up and easy drop off!
Karen T.Awesome service, great friendly people to deal with. Definitely would use them again!!
Greg A.