The contact person was not onsite to communicate with regarding the reservation and the person who was onsite didn't seem to know what to do. It was a lot of back and forth phone calls to get the information relayed from me (the customer) and the onsite person to get the keys, which all took a significant amount of time. There wasn't much guidance provided on how to go about getting the truck, who to talk to, and it was an instant regret I chose this location. Then I didn't feel like I could cancel and go to an actual U-Haul location in fear of being charged a fee. Just all around seemed unprofessional and made me feel very uneasy. Will never make that mistake again!
Kristen R
DG Auto Investments
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Haltom City, TX 76117
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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I returned equipment and the person there didn't tell me to go online and check it in nor did he check my equipment in. I was also charged for the insurance when I told the guy I didn't need it as my car insurance covered it. I'm very disappointed in this location and we should have been notified that there were not always English speaking people to help you. They called someone who spoke English and he told me to just parked the trailer back where I got it and then it didn't get checked in and received a text saying it was late.
TAMMY RGreat service!!
AURELIA HAwful service and customer service.
JOSE MThe truck was dirty both inside and out! It had a strong foul order. The person that I checked the truck out with wasn't present when I returned within my time frame. Therefore I feel resulted in some overcharges!
Angela W