We did not chose this location. It was approx. 10 km from our requested location and we were unfamiliar with the city. I was informed of this change the day before. Not much I could say about the change! Our allowable mileage was not increased to accommodate the location change!! Additionally, the requested 12 moving blankets were not in the truck. The missing blankets resulted in stopping in at another UHaul location to pick up the blankets. The friendly store clerk was helpful, but our rental process was constantly interrupted by customers in the store. Also, my credit card information had to be re-keyed, although it had already been provided when I made the reservation. I was uncomfortable using the store clerk's iPad to key in my card number, although it was the UHaul portal.
Doreen J
Welcome Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hamilton, ON L8V1V3
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- 4,0 - Cote moyenne des clients
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Thanks for a seamless experience!
Kerry VGreat service
ANGELA PI was scheduled to pick up the truck at 10:00 am and reached the location at 9:45 am to find out that the location was closed, finally they turned up at 10:40 am, completely unapologetic, it felt as if they were doing us a favour.
Srijanani MExcellent
Maria C