I was charged $49 for returning the truck I used for only 13 kilometres despite paying the compulsory fees of $30 (not refuelling fees). There is no way $49 will be the cost of two litres or less of fuel consumed in the process. That is a fraud. And I am going to contest it. It is a fraud. You don't dupe people hiding under operations. I already paid the fees, all the agent needed to do is to cost the exact fuel used which is less than $12. It is a fraud.
MOSES O
Moksha Petroleum Ltd
(U-Haul Neighborhood Dealer)
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Comment U-Haul Fonctionnement des avisExecelent costumer service
NILO GI've used Uhaul a number of times and have always had a positive experience.
Daniel AWas told one price and then billed extra.
Samuel JMy overall experience this weekend with UHaul was unsatisfactory. I reserved at truck for pick up at different location only to learn after 30 mins of that the system was down and I couldn’t get a truck. Mobile check in very difficult to use. No one was on site despite being told there would be someone available 24/7. The customer service rep on the phone was pleasant but in training and unable to help much. We sourced another truck from a different location, reserved online and picked it up. Drove approximately 10 mins home and loaded the truck, only to find the battery was completely dead. Truck likely not maintained. Roadside assistance reps dispatched a mechanic. Texts with updates were not through app. Battery needed to be replaced. Missed move in window
Emily C