Great customer service over at Brown'sROBERT M.
Trailer Rental & Towing in Harvey, IL at Brown Brothers Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Harvey, IL 60426
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 8h15 am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Harvey, IL 60426
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Mr. Brown was very professional, nice and courteous.LoDonna F.
Vernita needs to service customers with an Greet and smile instead of looking out the window pointing directions (very unprofessional) I had to say hello because she was looking mad, as she was reviewing the truck I stood at the end in the cold and snow fall never knowing she walked inside to service the next customer, U walked in and she said oh that was it! Now I'm lost like why didn't she tell me that! I said is everything ok and she said she didnt know but check my email. I said happy new year and walked away. Very mean person.Kimberly F.
Lorenzo was so sweet and polite. And I would rent from him again any day.Michelle J.
The owner was very friendly and helpfulMichelle C.
The owner was pleasant and efficient. The equipment had one working headlight, but great on gas! Had truck in daytime hours, so did not need the headlight. Equipment was prepped and ready and charges were accurate.Gail J.
The guy who owns the lance eas very polite and professionalEbony L.
Clean up the area where U-Haul customers sign their contracts! It is filthy!! Have somebody from U-Haul actually go in there! That is the only way it will get cleaned!!glenn G.
I place my rental online through U-Haul.com I received my confirmation email. I supposed to pick up at 453 Commerical Ave Calumet City, IL going by my confirmation. When, I got the location at 9am the lady proceed to tell me I did not have reservations. I pulled up my email to show her. She seem so unconcerned and could not help me. So looked in the system she tells me that my reservations was in Harvey, IL. I'm very disappointed with U-Haul. I would not recommend or use again. The loaction on Harvey was great. Very disappointed customer. You guys need to look into your online because it's sending people off. Very disappointed customersKellie A.
You guys promised a 50.00 guareentee never received it reserved truck for 12 30 didnt get truck until 1 30Ericka B.
I love to rent from U-Haul but this location is very unprofessional.Arlene W.
Update the system for the brown brothers. Thank uSHANTIECE C.
Poor customer service by browns auto the office was nasty along with areaIesha A.
This entire experience has been absolutely horrific. I was charged more than I was quoted, delayed hours regarding my pick-up. I was promised a customer service manager would contact within 3-5 business days - It has been almost 2 weeks and haven't heard from anyone. I am beyond pissed. I will never rent from U-Haul again.isaiah B.
Place is a dump & parking is inadequate.Josh R.
I was a little upset at the rates charged. I only needed the truck for one day as a one way and there are no options to pay less one way for one day. I think that policy should be changed. I drove 122 miles and dropped the truck off the same day, I shouldn't have been charged for 2 days. Also, I still cannot get a break down of my charges, instead it's a flat rate. This is not a fair method of charging customers.DULCIE G.
The person I had to deal with didn't mnow what she was doing, the DSL was disconnected after she started doing my application and didn't know what happen. 2 credit cards wouldn't go through. I paid extra money at the ATM to paid in cash after I was asked too do so, that still wouldn't go through. The lady called someone else and they were able to do my contract after 1 1/2 hrs and inconvenienced with having to go to an ATM and pay extea fees for not using my own bank. My reservation was for 11:00 am I arrived at 10:20 am and didn't get the van until 11:56 am which made me 1hr late for an appointment which was the reason I needed the van.Marilyn B.
Efficient courteous service. Much appreciated.DOROTHY J.
very good people, very goodulysses J.
Make sure an attendant is available to check truck out. I had to sit and wait in my car for about 30 minutes for the attendant to return from an errand.Abidemi O.
Excellent service from Brown Brothers Repair AutoAlysia W.
Excellent customer serviceKATINKA J.
Credit my account $150 - I did not receive the location or pick up time as agreed my last 3 rentals in 30 days. My last 2 before this one - took me 2 states to pickup and 2 states to return. That made Chase thouhrvit was fault and I had to call them when attempting to refuel the truck and pay the bill. It was such a horrible experience and the $50 you credited was not sufficient. Very unsatisfied customerDIANNE B.
Courteous, considerate. Hooked up the trailer for me and made sure it was all operating properly with brake lights, demonstrating they were concerned with my safety.jorge G.