The pickup process was extremely inefficient. Mobile pickup is a complete joke. We had to go inside and wait for the representative to enter things into the computer and send text messages to our phones, then take our own photos of the vehicle and check the mileage (which was wrong) and plates ourselves. We were into and out of the store multiple times, and the whole pickup process took 30 minutes. In a world where one can walk up to a rental vehicle at an airport and drive off with a simple 1-minute odometer and ID check at the exit, this is ridiculous. Not eager to rent with U-Haul again after this experience. Good luck, because others will not put up with this either.
Nathaniel R
A&K Power Equipment
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Hawthorne, CA 90250
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisA little AC in the office would be nice for everyone.
marc pNot much! Your team did a great job and were all welcoming and kind. Best,
KELLIE GThe staff member was rude and unhelpful.
Kumba VThe customer service has been excellent both times I have rented. It’s the people that make it.
Tom C