Took over 30 minutes just to pick the truck up. Lots of hassle and confusion on your end. Got a call from Frederick location saying there were no 26 ft. trucks at Hedgesville location and that we had to go to Martinsburg to pick it up when indeed there were at least 3 trucks that size at Hedgesville location. Roughest riding vehicle i have ever driven in my life . Would not recommend U-haul!
Steve E
Global Wholesaler LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Hedgesville, WV 25427
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisMr. Fisher treated me with respect, concern and kindness. I highly recommend his location to anyone wishing to make a move or rent a u haul product.
Pilar BCustomer Service was fantastic. Truck was clean with 1/2 tank of gas. All instructions were explained in detail. Truck was ready when I went there.
Angela STrailers need better quality to attach and de-attach, also don't add things a customer didn't want.
Sergio FEmployee did no go over contract and mileage rates. I did not get a copy of the contract due to malfunctioning printer. Was not aware the quoted $1.19/mile changed to $1.49 due to weekend rate change. Was not advised we were supposed to take photos if the truck, license plate and odometer before leaving the lot. Received a text after arriving home, and the was unable to upload ohotos on UHaul program. I was told card would not be charged until truck return. I was not only charged for actual usage, but charged TWICE for the estimated bill. When I questioned it, I was told it would be released by UHaul once truck was returned. Truck was returned already. UHaul may release the hold, but that doesn't mean your card carrier will immediately. Over all a very disappointing and frustrating experience.
Nikita E