Location de remorque et remorquage à Helena, MT chez Jerrys Hiway Service

Great flexibility and service

This location was more that helpful. When they had an issue printing the final contract, instead of having us wait or return, they brought it out to us! The truck was low mileage which was important since we were driving from Montana to Massachusetts.

Exceptional people very nice!!

The lady at the front desk was very helpful!

The guy working that morning was late to work. They were supposed to be open by 0800 and he showed up about 7 minutes late. Then I was apparently blocking his parking spot with my truck, and then he tried to wave me forward through his blacked out tinted windows, when I didn’t see him he got out of his vehicle and asked what I was doing?! I told him I was here to pick up a trailer, then he said “I was blocking his parking spot”, I said I was sorry I didn’t know, “can’t you see that’s my parking spot!” He said (There was a rundown truck and a handicap sign just down from that, where he parked looked like a walk path!) I told him that I didn’t realize this and he said “oh I just thought you were being an asshole.” I said I just couldn’t see you waiving me forward. So he told me where I could park! Then at about 0812 he opens the shop. Smoking a cigarette he walks inside, shuffling things around and then turns on the open sign. I walk in and he is at the desk still smoking a cigarette! So not only was I being bothered by the smoking but he preceded to explain how he hasn’t used this new system and his help that never comes to work befor noon are the ones who usually do the computer work, and tells me this while swearing heavily. Now I’m not going to say I don’t swear but In that kind of a work place that shouldn’t be happening. And I shouldn’t have to stand there and take in second hand smoke while waiting for my paper work to be ready either. So things to improve on: -way better customer service -not smoking when working with customers -not swearing in front of or at the customers -make sure the trailer is cleaned off and ready to be presented to the customer -make sure you’re open when your shop is supposed to be -all in all I will not be renting from this place ever again! And had I not needed that trailer that morning I would have just left and found other means of transporting my car!

The truck was dirty inside and out. The wind shield wipers were worn and did not clear rain from the windshield. The front drivers wheel had such a loud squealing noise that I was worried that the wheel bearing was going to give out in my less than 500 mile trip. There was so much play in the steering wheel that it was a chore to keep it between the lines. I have rented before with very good experiences, but this was bad.