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Angela G
Richmond Geeks LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Henrico, VA 23294
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI will never go back to this location and would encourage others not to. When I arrived, I had to wait for the employee to finish eating lunch before he would unlock the door. The furniture dolly that I requested in my reservation was not available, and I would have made arrangements to find another if I had known. I told him the camera was not working for the check-in (even though it worked at a U-Haul location down the street literally the previous day) and he asked “why don’t you get a new phone?” instead of helping. I told him I couldn’t afford one and he asked to live with me so I could save money which I found inappropriate. Then he handed me the equipment dolly and a key without giving me any information about where to find the truck (which was not obvious as someone who had never been there). Once I asked, he gave me a general direction and I eventually found it. Usually they use the “back in 5 minute signs to help customers and not eat food longer than that time frame in my previous experiences.. Anyways! Upon getting in, that gas gauge was hard to read - but it looked empty, the transmission in the vehicle was terrible, it smelled like it was burning the entire time, the check engine light was on and the dashboard was covered in dirt. It did not look maintained at all, and I did go in to ask him if we could switch trucks because there were more in the lot (I know from wandering around trying to find the one assigned to me) and the gas was on empty. He said “that’s not my problem.” The truck drove terribly and I did admittedly not run it by a gas station because I was having a hard time with it and only took it 29 miles. I understand the additional $70 charge for that but it was kind of astonishing how poorly I was treated at this location, as well as the condition the truck was in when I got it. I was not able to document it because the camera was not working and I did not have time to get to the bottom of it- already running late and being treated poorly by the in-person representative of the company. I tried to send this privately, but it was unclear and I honestly think people should know to go to another location. Usually this is a great and affordable company to work with. Go to Broad Street West Mini Storage instead :) That experience was a dream and very supportive to my moving process!
Sara NI dropped off the truck a day before it was due on August 7. A week later I received a bill showing the truck was returned August 9, a day late but it showed no late fee. I called this location and I was told to not worry about it but if I want to correct the bill regarding the date to call the corporate office. I called the corporate office and they said they will contact the drop off office and take care of it. Mid September I get an email from corporate office that I have to return the truck! Called again I was told that the truck is still in my possession it doesn’t not show as having been returned. A week later I get a bill showing late fees. Do not use this location or check in online do not check in person with guys at this location, they are pretty incompetent. Now I have to deal with the late fees, luckily I have pics of the truck parked in their lot on August 7 but still an inconvenience!
Corina SProvide a well-maintained truck (one that starts and has the proper air tire pressure). Also improve all areas of customer service starting with the check-in representative all the way to the help line.
Mervyn WI will say the only issue is with the truck we had today the door was having a issue shutting and someone left trash everywhere but other than that perfect thank you
TAMARA M