I called to get a trailer, the man said you got 8 min.till cloosing.so I got there filled out paper work he gave me paper work and pointed to the trailer so I pulled truck over to trailer waited for someone to hook up trailer no one came out so I put it together about 2 miles down the road it came off and hit my bumper 3 times called dude and he said sounds like you didn't turn know time enough. If he had done his job it wouldn't happen.now r you going to fix my bumper. Curtis cothron 7725380838Curtis C.
Trailer Rental & Towing in Hernando, FL at Ace Hardware of Hernando
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hernando, FL 34442
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4 Average Customer Rating
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Lovr the app.John S M.
Paperwork showed truck fuel on "FULL" It was in fact about 7/8 full. We topped it back off at 7/8 and were charged for fuel upon returnmike B.
The truck was dirty in the back It had roaches in the cab The sales man was rude, ignorant & told us it was dirty & had roaches in it because people were probably sleeping in it at nightmissy D.
GREAT experience on the drop off, super helpful!KEITH ROBERT F.
We registered online and pick up was quick and easy. Location personnel were very friendly and helpful.Patrick M.
I dropped off the truck late in the evening. The next morning I called the store to ask if I need to come into the store to pay the extended usage of the truck and the amount owed. The manager was very very rude - he told me in a nasty tone to check the credit card that was left at the previous rental location. I asked him why he was being so rude and he told me I was having a bad day. I was having a good day! He hung on me. I called back and asked for a manager he said he was the manager I was appalled by his actions towards me as a customer. I proceeded to tell the manager I was going to let U-Haul know how rude he was - his response â€œI don't give a Damn who you tellâ€ and hung up the phone. After calling Ace corporate and U-Haul - people like this manager are the ones that get closed down by large competitors. So much for supporting this small business in town!! As you can tell by other reviews â€œnot a friendly environmentâ€ !Cheyenne C.
The truck shook really bad. Good thing it was a local move ! The guy at Ace wasn't very friendlyLeeAnn L.
Larry is very professional he knows what he's doing he explains everything that has to be done I will give this place 10 starsHarold F.
This is my fourth decade of doing business with Larry at Ace (Jan 90). He has never failed me.JEFFREY K.
Always great service at Ace HardwareDON B.
Returned at 545am. The next morn had less than one day. Tried. To return with app. Could not. Because could not get wifi. So. I was charged 2 days when i had ot less than 1 dayRobert H.
Very helpful in going over details and setting up. Clean, new trailerRobin T.
Dealer profesional. A+++++Robert H.
Helpful always and checks lightsMichelle J.
The customer service was excellent at the location but the UHaul experience was not. Your system was down and the store could not connect with your website in order to complete my rental. I waited over 30 minutes which I was already checked in online, and the system would not respond. The gentleman was nice and patience and he tried everything he could but could not get your website to work.Deborah W.
Wouldn't change a thing excellent service as well as being cleanEduardo T.
See AboveChristopher C.
Ace Hardware was great, as was Excel Auto Repair where your website first sent me. Your website said Excel had the equipment available, which it didn't. They found and made a reservation at Ace Hardware which, luckily, was close by.WILLIAM S.
Horrible experienceJose H.
Original drop off was hernando storage on 486 in hernando. The person there said had no room for the truck and sent me to ace hardware. He was rude about it seemed he couldn't be bothered with checking me in. I was changed extra for going over mileage, wouldn't have if you had found a drop off closer to my house. If I have to use u-haul again, and any more negative issues I will seek other arrangements.John T.
Great experience, nice people. Just keep up the good workPaul C.
Very courteous and helpful staff. Good and very easy experience.Douglas P.
They spent some time with U-Haul fixing thisTerry F.
I drop off the truck after hours and in the dark. Key drop box was not well identified .John D.