There is nowhere enough clearance for a U-Haul to park at the gate while using the gate code. Tail end of U-Haul sticks out into oncoming traffic. I ended up stuck at the gate blocking traffic for 30 minutes while attempting to get ahold of anyone. The U-Haul app did not provide a gate code for return of the vehicle. Was stuck at the gate with half of the U-Haul in the road until luckily someone showed up by coincidence also needing in. Had to use their gate code for entry and drop off. Police arrived to direct traffic. Office was 100% unresponsive to my phone calls and attempts for help. U-Haul app and Customer service also unresponsive. Do not use this pickup/dropoff,
Brandon H
Storage Sense Hwy 72
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Huntsville, AL 35811
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisEmployees bashed U haul that equipment should not be dropped off there.
MARK MI was given the option to rent a dolly and padding.But was told when we arrived that they did not have those things. We called the 18 hundred number and was told.We'd have to get them from a different store. The next closest store did not have any available. The third closest store was way out of the way. We ended up not getting a dolly or padding, yet was still charged. If those items are not available at the store chosen, they shouldn't be offered. I feel scammed out of money.
Dawn WWhen I arrived to get truck, there were no instructions on how to open the gate. Called to get gate code. No instructions to get key. Called again. It was after nine and no one was there. Got truck finally after about an hour. Returned truck. Could not log on to return on app. Ordered hand trucks. They were not on truck. Very disappointed!!
Debby JEmployee mentioned she was not trained in U-Haul and it was her first day, but no worries because she was still friendly and helpful as much as she could. I planned to do the return myself through my phone anyways so no worries on her not knowing but since it was her first day no problems at all.
Zachary K